Latest News

  • Storm-proof your home – and your insurance

    With autumn storms on the way, now is the time to get your home – and your paperwork – ready. When Storm Ciarán hit in 2023, our office helped many Islanders with insurance claims and appeals, and the same lessons came up again and again. A little preparation now can save you a lot of stress, and money, later.

  • The Jersey Consumer Fair is back!

    Save the date! The Jersey Council’s Consumer Fair is back for a second year on Saturday, 14 November. The free fair brings together a range of local organisations offering free information, practical guidance and support on the issues that affect Islanders every day.

  • Don’t let Halloween turn scary: safety tips for costumes, toys and accessories

    With just a fortnight to go until Halloween, pumpkins, tubs of sweets, and spooky items have been appearing in the shops in recent weeks. If you’re planning on taking your children trick or treating, or will be hosting or attending a party, then you may be planning on buying Halloween costumes, hats, masks and other accessories for yourself or your family members.

  • Spreading the cost of Christmas: why now is the time to start

    With the warm October weather we’ve been experiencing, Christmas is likely to be the last thing on your mind. But there are now around 11 weeks to go – and if you'd like to avoid one big bill in December, now is the time to start planning. Spreading the cost over several pay packets can make the festive season far more manageable. Whether you buy a little at a time or simply set money aside, starting early gives you more control, more time to find genuine bargains, and will make January less of a struggle.

  • Are Jersey residents covered by Saga travel insurance? 

    We were recently contacted by a consumer who was trying to establish whether Jersey residents are covered by Saga travel insurance policies.  The issue arose after the consumer received conflicting information from different sources within Saga. During a phone conversation with a Saga representative, they were told that Jersey residents who have a Jersey GP would not be covered under the policy.

  • Amazon 'Prime Big Deal Days' – Are there genuine bargains to be found?

    Amazon's ‘Prime Big Deal Days’ sale runs on Tuesday, 6 and Wednesday, 7 October, offering two days of discounts for Prime members. The sale comes seven weeks before Black Friday on 27 November, and with countdown timers on every page, it's easy to feel you need to act fast. However, while there are genuine bargains to be had, not every deal is necessarily what it seems. Here’s our advice, before you part with your money on an Amazon sale day:

  • An update on credit cards

    We’ve been contacted by several Islanders in recent weeks who are still unable to obtain credit cards, despite credit reference agencies now having secure access to Islanders’ data through new data-sharing arrangements. Since our last update in July, where we answered consumers’ questions about the new credit data-sharing arrangements, we’ve been told that Islanders are still being refused access to credit cards from providers such as American Express, John Lewis and Barclaycard.

  • Bringing consumer advice to your parish

    You can come and meet representatives of the Jersey Consumer Council next week and talk to us about any consumer issues you may be facing. For our second ‘Jersey Consumer Fair... On the road’, we’ll be at St Brelade Parish Hall at St Aubin on Thursday, 8 October, from 10.30am to 1.30pm.

  • Autumn money check-up: Ten things to review before winter

    As the evenings become cooler and Christmas items begin to appear in the shops, autumn is a good time to take a fresh look at your household spending. Winter can bring additional costs, from higher energy use and fuel to seasonal shopping and household expenses. So, taking a little time now to check what you’re currently paying for could help you avoid unnecessary costs and unpleasant surprises later in the year.

  • Water bills to rise again in 2027 as desalination upgrade gets under way

    Water bills will be going up again next year, with average households set to pay around £30 more as Jersey Water continues its investment in securing the Island's water supply. The utility provider has confirmed its water charges for 2027, alongside its priorities for the second year of its strategy to 2030.

  • Death of Council Member Pat Le Masurier

    The Jersey Consumer Council is saddened by the death of one of our Council Members, Pat Le Masurier. Pat had been a committed and respected Member since July 2018, and was passionate about giving her time and experience to help improve consumer issues for Islanders.

  • Are you paying for subscriptions you don't use?

    September is often seen as a month for getting back into a routine. The summer holidays are over, children are back at school, and life starts to feel a little more organised again. It’s also a good time to take a fresh look at your household finances – including those regular payments that quietly leave your bank account each month.

  • The September price check: are you really getting a bargain?

    September can often be a month of sales and special offers, as retailers clear their summer stock, and ‘back to school’ promotions and early Christmas deals appear in the shops. But before you go on a spending spree, ask yourself whether what you’re buying is really a bargain.

  • Why more Islanders are using Prices.je to find the best value

    With the cost of living continuing to be a concern for many households, finding ways to make your money go further has never been more important – so we’ve been delighted to see a huge growth in users on our Prices.je site.

  • Consumer drop-in event helps resolve billing error

    We recently helped a local resident recover more than £300, after identifying an error in the charges applied by a utility provider.

  • Help give a voice to young consumers in Jersey

    We’re looking for new Youth Representatives to join our Council for the next academic year, as our previous representatives prepare to leave the Island to attend university.

  • Get your home ready for the cooler months

    As we move into the autumn, despite the continuing good weather, it might be time to think about getting your home ready for the coming months.

  • Consumer advice given at St John drop-in

    Thanks to those who dropped in to see us at St John’s Parish Hall this week.

  • Know your rights when your ferry is cancelled 

    For many Islanders, ferry travel is an essential part of life, whether travelling for work, medical appointments, family visits, long weekends away, or holidays. When a sailing is cancelled, it can cause significant inconvenience and expense.

  • Price survey: Where can you buy the cheapest 99 ice cream in Jersey?

    If you're looking to cool down with a traditional 99 ice cream this summer, you may find significant differences in price depending on where you choose to buy one. 

  • Have you ever been overcharged at the supermarket?

    We've recently been contacted by some consumers who are concerned that they have been overcharged in local supermarkets. Has this happened to you?

  • Calls for stronger action on 'subscription traps' welcomed

    The Jersey Consumer Council has welcomed calls for stronger protection against so-called ‘subscription traps’, which can leave consumers facing unexpected payments for services they no longer want or need. The issue has been highlighted following moves in the UK to introduce new measures aimed at making subscriptions easier to understand and cancel.

  • Come and talk to us in St John about your consumer issues

    You can come and meet representatives of the Jersey Consumer Council later this month, and talk to us about your consumer issues. Ahead of the second Jersey Consumer Fair later this year, we’re going on the road, with a series of small drop-in events across the Island.

  • Why shopping around matters more than ever

    We’ve been looking at our ‘Basket of Essentials’ on Prices.je, and how the cost of items has changed since we began regularly recording prices in 2022. Our data shows that while some grocery prices have stabilised in recent years, the overall cost of everyday shopping remains significantly higher than it was just a few years ago.

  • Beware of fake parking fine text messages

    The Jersey Consumer Council is urging Islanders to stay vigilant after reports of a new scam in which fraudsters are sending text messages claiming recipients have outstanding parking fines.

  • Travelling from Jersey? Do you know what documents you need?

    We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.

  • Fuel prices drive latest rise in the cost of living – compare before you fill up

    The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.

  • Be prepared for extra border checks in Europe

    If you’re travelling to Europe this summer, you may face longer queues at airports than normal because of new border control procedures now being used across most Schengen Area countries, called the Entry and Exit System (EES).

  • Deadline approaching for Islanders who want to opt out of new credit data sharing

    Islanders who do not want their basic personal information shared with UK credit reference agencies have until the end of the day on Wednesday (29 July) to opt out before the new system comes into effect. From 30 July, the Government of Jersey will begin securely sharing the name, residential address and date of birth of Jersey residents aged 18 and over with the UK credit reference agencies Experian and Equifax.

  • Flight delayed or cancelled – am I entitled to compensation?

    With summer travel in full swing, many passengers could face delays, cancellations and last-minute disruption. At the Jersey Consumer Council, we regularly hear from consumers who assume that a delay is simply 'one of those things'. In reality, passenger rights can be stronger than many people realise.

  • Why are oil prices in Jersey higher than in the UK?

    A number of Islanders have recently asked us why heating oil prices in Jersey are higher than those in the UK, and why local prices are not falling at the same rate as the UK.

  • 12 free activities to do with the kids in Jersey this summer

    It's the summer holidays and, with six weeks to fill, you might be looking for ways to keep the children entertained without spending a fortune. Jersey is packed with free adventures, from beaches and parks to castles, woods and rock pools. 

  • JT service update: customers struggling to scroll on social media

    Have you been experiencing issues downloading images and videos, especially on social media sites?

  • Credit card data sharing: your questions answered

    Following years of campaigning by the Jersey Consumer Council, Jersey residents will soon have ‘more choice and greater access to’ credit cards. From 30 July, the Government of Jersey has confirmed that credit reference agencies such as Experian and Equifax will now be able to securely access Jersey residents' data through new data-sharing arrangements.

  • Fire up the barbecue this summer – and compare prices before you shop

    Summer is the perfect time to enjoy outdoor dining with family and friends. Whether you're planning a garden gathering, or taking a disposable barbecue down to the beach, a little planning can help you save money.

  • ‘More choice and greater access to credit cards’ on the way

    Following years of campaigning by the Jersey Consumer Council, Jersey residents will soon have ‘more choice and greater access to’ credit cards. From 30 July, the Government will be securely sharing Islanders’ personal data with UK credit reference agencies, unless people decide to opt out.

  • Practical supermarket tips for Jersey shoppers

    With rising grocery prices putting pressure on household budgets, we’re often asked for our best shopping tips. Understanding how supermarkets operate, and how to spot genuine value, can help you spend less, waste less and stay in control of your weekly shop.

  • Fuel prices are easing gradually across the Island

    The latest data on Prices.je shows that the prices of both unleaded petrol and diesel are beginning to fall slightly at some forecourts across the Island. While these reductions are modest, they indicate a gradual downward trend in some locations – a trend that will be welcomed by Islanders who rely on their vehicles every day.

  • Outdoor dining – our top ten tips

    Now that summer is here, you may be hosting outdoor gatherings, meals, barbecues, or other outside functions. Here’s our top ten outdoor dining tips to help you and your guests stay safe and well.

  • Changes to import duties in the European Union

    The European Union is making changes to customs duties from July 2026, meaning that it will cost more to send most parcels to Europe. From 1 July, they will be removing the exemption on low-value shipments and introducing a customs duty of €3 per item for shipments up to €150 imported from outside of the EU.

  • States Members to debate cutting fuel duty

    Fuel duty in Jersey could be cut later this year, as part of an effort to tackle the cost-of-living crisis, if States Members agree. Deputy Lucy Stephenson has lodged a proposition calling for a 10p cut in the excise duty payable on a litre of fuel.

  • Tips for choosing the best Jersey gym membership

    With a wide range of gyms, health clubs and spa facilities across Jersey – when it comes to fitness, consumers now have more choice than ever. While this is a good thing for Islanders, it can make selecting the right membership more complex.

  • Dishwasher vs hand washing: Which is more efficient?

    With the cost of utilities continuing to be a concern for many households, it is understandable that Islanders want to make informed choices about how they use water and energy at home. One common question is whether it is more efficient to use a dishwasher or to wash up by hand.

  • Flying from Jersey? Don’t get caught out by cabin bag rules

    One of the most common causes of stress and unexpected cost at the airport is luggage that doesn’t meet airline rules. We at the Jersey Consumer Council often hear stories from Islanders who are surprised by gate fees or forced to check-in hand luggage they believed to be compliant. So, here’s everything you need to know about cabin‑bag sizing and restrictions, and some practical packing tips to help you avoid problems.

  • Top tips for sleeping better in hot weather

    When temperatures rise, getting a good night’s sleep can become difficult. Hot, humid conditions make it harder for the body to cool down naturally, which can leave people restless, uncomfortable and tired the next day.

  • Summer inter-island ferry sailings between Jersey and Guernsey cancelled

    All planned summer inter-island ferry sailings between Jersey and Guernsey have been cancelled following a decision by DFDS to remove the service from sale.

  • Beat the heat: Top tips for staying cool in hot weather

    When the Island experiences a heatwave, it can be hard to stay cool. The UK summers are getting hotter – and this week we've experienced the highest May temperatures on record – so what are our options to beat the heat?

  • Get your grill out for ‘National BBQ Week’

    As the days get longer and the weather warms up, you may be starting to think about dusting off the grill and enjoying outdoor dining with family and friends. And we now have a dedicated 'Barbecue Food' section on Prices.je

  • Why more shoppers are choosing supermarket own brands over big names 

    The cost-of-living crisis continues to reshape how Islanders shop. In Jersey and across the UK, many consumers are rethinking long-held loyalties to well-known brands such as Heinz, Hellmann’s, Nescafé and Bisto, and are increasingly turning to supermarket own-brand alternatives. 

  • Travel insurance matters – buy it as soon as you book

    Planning a holiday, mini-break, or even just a weekend away? Remember, travel insurance is an essential part of booking a holiday, not an optional extra.

  • National Egg Month: celebrating one of our most versatile ingredients

    Every May, the UK celebrates National Egg Month, a month‑long event that champions one of the nation’s most versatile, nutritious and affordable foods.

  • New EU border checks: the Entry/Exit System (EES)

    If you’re travelling to Europe, border controls have changed. Since October 2025, the EU has been rolling out a new Entry/Exit System (EES) for non-EU nationals, including British and Jersey passport holders travelling to the Schengen Area.

  • Outdoor spring cleaning this month?

    Avoid these common mistakes people make when using a pressure washer.

  • Before you next fill up your tank, check you're getting the best local fuel prices

    To encourage Islanders to shop around for the best fuel prices while conflict in the Middle East continues to affect global energy markets, the Government is supporting our price comparison work, by promoting the latest prices.

  • Fuel surveys now twice a week – stay informed with Prices.je

    With ongoing instability in the Middle East continuing to affect global energy markets, many Islanders are understandably concerned about rising fuel and heating oil costs. To help navigate increasing costs, you can compare current prices quickly using our price comparison site, Prices.je, and get the best price when filling up.

  • Changes to fuel at ATF forecourts – what consumers need to know

    Islanders may have seen recent reports about changes to the fuel sold at ATF forecourts in Jersey. We want to help consumers understand what is changing, why it is happening, and how to make informed choices when buying fuel.

  • Motorists urged to check car finance deals – download our template letters

    It's been announced in the UK that millions of drivers who were wrongly sold motor finance agreements could receive compensation later this year, with average payments expected to be around £829 per person.

  • Why is the price of heating oil rising faster than forecourt fuel?

    In recent weeks, we've been asked often why the price of heating oil rises and falls at a different rate to the price of fuel in our forecourts.

  • The cost-of-living pressures facing Islanders now are immediate and intensifying

    The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.

  • The cost of Easter eggs: more for less?

    Easter should be a time of celebration, not a season of confusion at the supermarket till. But recent data shows that Easter eggs in the UK are increasingly getting more expensive in price, while often getting smaller in size, and involving more packaging than many consumers think is necessary. With Easter taking place this weekend, we looked at what’s going on...

  • Helping families to make informed choices this Easter holiday

    As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.

  • Temporary gas price increase

    Island Energy have advised us that they will be introducing a temporary price increase, as a result of the impact of the current conflict in the Middle East, which is driving up global gas costs.

  • Tips to reduce your fuel consumption and get the best prices

    Forecourt fuel prices are going up due to the conflict in the Middle East. We’ve seen an increase in recent weeks, with some unleaded and diesel prices in Jersey now matching prices not seen since September 2024.

  • Travel guidance for the Middle East

    The Jersey Consumer Council extends its thoughts to all those affected by the recent events in the Middle East. We recognise that many Islanders have family, friends, or professional ties to the region, and we understand how concerning this situation may be for them.

  • World Consumer Rights Day – Know your rights and shop with confidence

    Each year, on 15 March, people around the world mark World Consumer Rights Day – a chance to celebrate the rights we all share as consumers, and to shine a spotlight on the protections that help make markets fairer, safer and more transparent for everyone.

  • Shop smart this Easter: Compare before you buy

    When you next visit Prices.je, you’ll notice that we’ve added a new Easter section. Featuring Easter eggs, chocolate bunnies and hot cross buns, among other products, this seasonal section will help you to shop around for the best prices this Easter.

  • Keeping your home dry during wet weather days

    We’ve had an unusually long spell of wet weather over the past few months, and with conditions this damp, many households are having to dry their laundry indoors. Here are some effective steps you can take to keep your home healthier during challenging weather.

  • Remember: It pays to shop around

    Have you visited our price comparison website lately? At the Jersey Consumer Council, we know it pays to shop around, so we run Prices.je to empower consumers in Jersey to compare prices before deciding where to spend their money.

  • Watch out for Valentine’s romance scams

    Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

  • Mobile phone bills: why it pays to compare before you commit

    Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

  • Pensioner asks: “Why can’t I have an accurate quarterly meter reading?”

    The Jersey Consumer Council is increasingly hearing from Islanders who are concerned about estimated energy bills and the problems they can cause if left unchecked. One recent case highlights why it is so important for consumers to understand how estimated bills work, and what steps can be taken to avoid unexpected costs in the future.

  • Do I need a TV licence? Take our quiz

    Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

  • How banks are helping you stay safe from scam calls and fraud

    With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

  • Credit cards – is there a light at the end of the tunnel?

    After years of persistent campaigning from the Jersey Consumer Council, applying for a wider range of credit cards may soon be an option again for Islanders.

  • Have your say on Jersey's postal service

    What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

  • Consumers warned of temporary mail delays following ferry service withdrawal

    Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

  • The hidden cost of voucher-sharing apps

    Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

  • Jersey Post increase collections from Amazon depots to resolve recent issues

    Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

  • January planning: Think ahead and save

    January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

  • Make your consumer rights your New Year’s resolution

    The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

  • Christmas cake bars: Which ones are worth buying this Christmas?

    We carried out a one-off Christmas taste test of Christmas cake bars sold in Jersey supermarkets.

  • Price of stamps to rise – but some parcel costs to go down

    The cost of posting a letter will increase from the start of 2026 – but it will be cheaper to send some parcels.

  • Supermarkets aren't the only place to find good value

    While many Islanders rely on Prices.je to compare the cost of everyday essentials across Jersey’s main supermarkets, it’s important to remember that our weekly survey is only one part of the bigger picture. Yes, supermarkets are convenient, and comparing their prices helps households make informed choices — but they certainly aren’t the only place to find value.

  • It's the last internet shopping day before Christmas – here's what you need to know

    Today (Friday, 12 December) is realistically the last day you should be making any online shopping purchases if you want it to arrive in time for Christmas.

  • UK National Insurance Contributions threshold change

    Hidden deep within last week’s UK Budget was a plan by the Chancellor to close a National Insurance loophole which allowed those who have previously lived in the UK to – relatively cheaply – qualify for a full UK state pension upon retirement

  • Celebrate without overspending – it pays to shop around

    Are you starting to plan your Christmas dinner, or stock up on seasonal items like crackers, puddings and snacks?

  • Be prepared – download our Christmas Budget Planner

    Have you started planning what you need to buy and – most importantly – how much you can afford to spend this festive season?

  • UK tightens pension rules for expats – What you need to know

    The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

  • The cost of Christmas: Why it's ok to say no to Christmas pressure

    Every December, the same quiet but powerful force sweeps through the Island: the pressure to buy Christmas presents.

  • Transparency of veterinary fees and applicability of UK CMA proposals

    We can reveal that veterinary practices across the Island have expressed strong support for greater transparency in pricing, following a letter we sent to all local vets last month (October) in the wake of the UK Competition and Markets Authority’s (CMA) provisional findings.

  • Blue Islands – Negative Response Letter

    The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.

  • Blue Islands: What are your rights as the regional airline ceases trading? - UPDATED

    Hundreds of passengers are thought to have been stranded, and thousands more to have had their travel plans disrupted, after Alderney-based airline Blue Islands ceased trading.

  • Where do Islanders stand with one of the biggest consumer scandals in years?

    If you’ve been following the headlines about car finance miss-selling in the UK, you’ll know it’s shaping up to be one of the biggest consumer scandals in years.

  • Were you mistakenly charged UK VAT by Very.co.uk?

    Shoppers in Jersey who recently bought items from online retailer Very could find they were mistakenly charged UK VAT — despite the company’s checkout system appearing to calculate the correct Jersey price.

  • Black Friday: When a deal may not actually be a deal

    As the festive season approaches, so too does Black Friday — a date that’s become synonymous with long wish lists, lightning deals, and the annual scramble to secure a bargain before Christmas. Originating in the United States as the post-Thanksgiving sales day, Black Friday has now firmly taken root in the UK and Jersey – driven largely by online giants such as Amazon and eBay.

  • Jersey Post announce Christmas last posting dates

    Islanders are being encouraged to post early, as Jersey Post prepares for it’s busiest time of the year. From late November, as Islanders send Christmas cards and presents, Jersey Post will see a 30% increase in mail.

  • Were you mis-sold car finance? Jersey consumers urged to come forward

    Islanders who suspect they may have been mis-sold car finance are being encouraged to speak up, following a major UK scandal that could have implications for Jersey consumers.

  • eBay’s new ‘Simple Delivery’ policy cuts off Channel Islands buyers

    Have you noticed that a growing number of products on eBay are no longer able to be shipped to Jersey? If so, then you’re not alone – a number of consumers have been in touch with us letting us know that they can no longer bid on or buy many of the items which they were previously able to.

  • Eastern Airways: Jersey seasonal airline prepares to call in administrators

    Eastern Airways, which operated seasonal flights between Jersey and the north east of England, has stopped flying and returned planes to their leasing companies.

  • Is your home properly protected? Why contents insurance is worth every penny

    Imagine walking into your home to find it flooded from a burst pipe, burgled during a weekend away, or damaged by a kitchen fire. It’s a stressful enough situation — but even more devastating when you realise you’ll have to replace everything out of your own pocket.

  • Do you know when it's time to replace your hot water bottle?

    With the nights getting colder, it may be time to dig out your water bottle.

  • GALLERY: The first Jersey Consumer Fair

    The first Jersey Consumer Fair took place on Friday, 19 and Saturday, 20 September 2025. It was organised by the Jersey Consumer Council to mark our 30th anniversary year and brought together representatives from around 20 local consumer-focused organisations.

  • Consumer Council launches new AI assistant to answer your questions

    It's now easier than ever for Islanders to get helpful consumer advice, thanks to a new AI assistant created by the Jersey Consumer Council.

  • Water bills to increase in 2026 to help safeguard water supplies

    Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

  • What did the Consumer Fair visitors say?

    We asked visitors to the first Jerey Consumer Fair for their feedback and comments. Here's what some of them said.

  • Real stories, real help: Marking 30 years the Jersey Consumer Council way

    When we started planning how to mark the Jersey Consumer Council’s 30th anniversary, we faced a choice. We could have done what many organisations do at such milestones: host a dinner, raise a glass, and look back fondly at our achievements.

  • Travelling to Europe after 12 October 2025? What Jersey and UK travellers need to know

    At our Consumer Fair on 19 and 20 September, we found that several Islanders were worried about the new travel policies coming in from October for travellers to European countries. We've looked into this issue and here's what you need to know.

  • A fair for the people

    This year marks the 30th anniversary of the Jersey Consumer Council – three decades spent standing up for Islanders, challenging unfairness, and giving consumers a voice. It’s a milestone we're proud of, but rather than throwing a party to celebrate ourselves, we asked a simple question: how can we give something back?

  • What to expect and who you’ll meet at the Jersey Consumer Fair

    The Jersey Consumer Council is proud to be celebrating 30 years of championing Islanders’ rights by hosting its first Consumer Fair on 19 and 20 September at St Helier Town Hall. With a wide range of exhibitors confirmed, the two-day event promises to be a valuable, engaging, and empowering event for Islanders of all ages.

  • Video: Find out more about Jersey's first Consumer Fair

    We're looking forward to seeing you at Jersey's first Consumer Fair. It's taking place at St Helier's Town Hall on Friday 19 and Saturday 20 September, between 9.30am and 4.30pm.

  • Unsolicited parcels? It could be a brushing scam

    Have you ever received a parcel you didn’t order? Recently, we were contacted by a consumer who had received several parcels from Amazon that he hadn’t ordered, and he didn’t know what to do. We discovered that it was most likely that he has been the victim of a brushing scam.  

  • Jersey Consumer Council to hold a Consumer Fair to celebrate its 30th Anniversary

    We'll be holding a free two-day consumer fair to help Islanders with everything ranging from the cost-of-living crisis to online safety, and to provide free advice and money-saving tips.

  • Jersey Post temporarily suspend sending parcels to the US due to Trump customs fees

    Islanders won’t temporarily be able to send any parcels to America, due to an executive order from US President Donald Trump that will impose extra fees on parcels of all sizes. 

  • An update on credit cards

    Since our last update about credit cards in November 2024, we've been contacted by many Islanders who are still concerned about the lack of options to obtain a credit card in Jersey for shopping or travelling purposes.

  • Top tips to make your mobile phone last longer

    ​​​​​​​We live in a world where smartphones are essential tools for work, communication, and entertainment.

  • Comparing the cost of sun cream in Jersey

    As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

  • Inflation rises again: What it means for Jersey consumers 

    After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

  • DFDS update website after consumers spot booking error

    Ferry firm DFDS has updated its booking website after we alerted them to an error.

  • £10 Government subsidy for some healthcare appointments

    From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

  • Changes to international calling charges on JT landlines

    JT have increased the cost to call some international destinations from a landline for both residential and business customers.

  • Builders exploiting loopholes: Calls grow for action on rogue quotes

    We're receiving a growing number of complaints involving builders and garden landscapers who are doubling or significantly increasing their final bills, far beyond what was initially quoted — with little recourse for affected consumers.

  • Lunch meal deals: where’s the best value?

    If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

  • Watch out for DFDS day trip booking system flaw

    We have been alerted to a flaw in the DFDS booking system which is resulting in some passengers paying £100 more than they need to for their ferry ticket.

  • Price survey: 99 ice creams

    Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional 99 ice creams varies by as much as £1.50 depending on where they’re bought.

  • 'A glaring gap in consumer protection'

    One issue that has recently come to the forefront, and rightly so, is the ongoing problems with flight cancellations and delays affecting Blue Islands customers.

  • Beware of travel scams

    Thinking about a summer holiday? Looking for a last-minute deal? Planning a city break? Travel scams have been prevalent over the past few years, so be careful when booking anything online.

  • Now is the time to make sure you're secure online

    The recent national cyber attacks on Marks and Spencer and the Coop have resulted in empty shelves in some of Jersey’s supermarkets in recent weeks. However, while the lack of food has caused issues for Islanders, in the UK customers have been told that the attackers gained access to their personal data, including contact details, date of birth, and online order history.

  • Coop members approve 2% "divvy" payments for a second year

    Coop customers will receive lower "divvy" payments of 2% for a second year running.

  • Jersey Post explain new packing surcharge details

    Did you know that you will have to pay a £5 packing surcharge to send any large parcels off the Island that aren’t packaged in a cardboard box?

  • Coop working hard to resolve cyber attack stock issues

    You may have noticed that the shelves in the Coop are a bit empty at the moment.   The reason for this lies in the recent national Coop Group cyber attack, by a cyber criminal group who call themselves ‘DragonForce’. 

  • Lower Coop "divvy" payments proposed for a second year

    The Coop wants to offer its Members lower “divvy” payments for a second year running.

  • Did you know you have to pay VAT when sending parcels to the UK?

    If you’re sending parcels to the UK that are worth £39 or more, did you know that VAT needs to be paid on the goods inside?

  • A fresh perspective on Jersey’s high street

    Two of our newest Consumer Council members – both of whom are members of Beaulieu School’s sixth form – surveyed their fellow pupils about what shops they would like to see in Jersey for people their age.

  • Inflation is down but prices are still climbing 

     The quarterly Jersey Retail Prices Index (RPI) figures were published on 25 April by Statistics Jersey. 

  • Check out the results of our Jersey to UK postal speed test

    Remember back in August 2023 when the Island lost its mail plane, and all mail in and out of the Island instead switched to ferry? Following the change, many Islanders contacted the Jersey Consumer Council, or took to social media, to complain about the fact that mail to and from the UK was now taking a week, if not longer, to arrive.

  • Jersey Post introduce additional packaging charges on large parcels

    Jersey Post have announced they will be charging customers a £5 ‘packing surcharge’ for all large parcels not packaged in a cardboard box.

  • Jersey Post publish the results of their 2025 Customer Survey

    Jersey Post have announced the results of their 2025 Customer Survey.

  • The cost of Easter eggs - less for more

    As Easter approaches, shoppers will be heading out to buy Easter eggs for family and friends. But recent media reports have raised concerns about a growing trend that could leave consumers feeling disappointed once they unwrap their chocolate treats.

  • JT's 3G network to be switched off

    Telecoms company JT have let us know that they will be following the UK and the rest of the world and beginning their work to switch off their 3G service.

  • Morrisons sets its prices high

    After all the hope and promise that a new supermarket retailer might finally shake things up in Jersey, it seems that Morrisons has set its prices to effectively match those it inherited from the Sandpiper-run Morrisons Daily franchise.

  • Sky TV prices to increase

    There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

  • Top tips to help you become a more fuel-efficient driver

    Did you know that you can save money on your petrol not only by shopping at the cheapest forecourt, but also by the way you maintain – and even drive – your car?  

  • Heathrow Airport closure: Important advice for affected passengers

    Heathrow Airport is currently facing one of the biggest operational challenges in its history following a fire at an electrical substation.

  • Shop around for the best Easter prices

    When you next visit prices.je, you’ll notice that we’ve added a new Easter section.

  • Step-by-step guide for expats buying back UK National Insurance contributions

    The 5 April deadline for those who have previously lived and worked in the UK to buy-back up to 19 missing years of National Insurance contributions is rapidly approaching so we have produced this step-by-step guide on how to make your claim.

  • The Schengen Area and travel

    If you are unsure about travelling in Europe now – or confused about what the Schengen Area is – then here is what you need to know.

  • Things to think about before booking your holiday

    We’ve officially entered spring, and for some that means thinking about booking a summer holiday away from Jersey. We’ve been gathering some tips, from saving money to other general information that may help your planning.

  • Save 20p each time you pay your parking by phone.

    Did you realise that the parking app used by motorists in Jersey, paybyphone, is charging you 20p to send you a text reminder?

  • Share your positive consumer experiences

    We’re looking for your positive consumer experiences.

  • Netflix price rise – how will your plan be affected?

    There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

  • The Consumer Council needs you!

    Are you someone who loves searching for bargains, always tries to make their money go further, and notices when prices suddenly rise?