The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Have you ever been overcharged at the supermarket?
We have recently been contacted by some consumers who are concerned that they have been overcharged in local supermarkets. Has this happened to you?
Come and talk to us in St John about your consumer issues
You can come and meet representatives of the Jersey Consumer Council later this month, and talk to us about your consumer issues. Ahead of the second Jersey Consumer Fair later this year, we’re going on the road, with a series of small drop-in events across the Island.
Why shopping around matters more than ever
We’ve been looking at our ‘Basket of Essentials’ on Prices.je, and how the cost of items has changed since we began regularly recording prices in 2022. Our data shows that while some grocery prices have stabilised in recent years, the overall cost of everyday shopping remains significantly higher than it was just a few years ago.
Beware of fake parking fine text messages
The Jersey Consumer Council is urging Islanders to stay vigilant after reports of a new scam in which fraudsters are sending text messages claiming recipients have outstanding parking fines.
Travelling from Jersey? Do you know what documents you need?
We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.
Fuel prices drive latest rise in the cost of living – compare before you fill up
The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.