The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Help give a voice to young consumers in Jersey
We’re looking for new Youth Representatives to join our Council for the next academic year, as our previous representatives prepare to leave the Island to attend university.
Get your home ready for the cooler months
As we move into the autumn, despite the continuing good weather, it might be time to think about getting your home ready for the coming months.
Thanks to those who dropped in to see us at St John’s Parish Hall this week.
Know your rights when your ferry is cancelled
For many Islanders, ferry travel is an essential part of life, whether travelling for work, medical appointments, family visits, long weekends away, or holidays. When a sailing is cancelled, it can cause significant inconvenience and expense.
Price survey: Where can you buy the cheapest 99 ice cream in Jersey?
If you're looking to cool down with a traditional 99 ice cream this summer, you may find significant differences in price depending on where you choose to buy one.
Have you ever been overcharged at the supermarket?
We've recently been contacted by some consumers who are concerned that they have been overcharged in local supermarkets. Has this happened to you?
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.