The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Storm-proof your home – and your insurance
With autumn storms on the way, now is the time to get your home – and your paperwork – ready. When Storm Ciarán hit in 2023, our office helped many Islanders with insurance claims and appeals, and the same lessons came up again and again. A little preparation now can save you a lot of stress, and money, later.
The Jersey Consumer Fair is back!
Save the date! The Jersey Council’s Consumer Fair is back for a second year on Saturday, 14 November. The free fair brings together a range of local organisations offering free information, practical guidance and support on the issues that affect Islanders every day.
Don’t let Halloween turn scary: safety tips for costumes, toys and accessories
With just a fortnight to go until Halloween, pumpkins, tubs of sweets, and spooky items have been appearing in the shops in recent weeks. If you’re planning on taking your children trick or treating, or will be hosting or attending a party, then you may be planning on buying Halloween costumes, hats, masks and other accessories for yourself or your family members.
Spreading the cost of Christmas: why now is the time to start
With the warm October weather we’ve been experiencing, Christmas is likely to be the last thing on your mind. But there are now around 11 weeks to go – and if you'd like to avoid one big bill in December, now is the time to start planning. Spreading the cost over several pay packets can make the festive season far more manageable. Whether you buy a little at a time or simply set money aside, starting early gives you more control, more time to find genuine bargains, and will make January less of a struggle.
Are Jersey residents covered by Saga travel insurance?
We were recently contacted by a consumer who was trying to establish whether Jersey residents are covered by Saga travel insurance policies. The issue arose after the consumer received conflicting information from different sources within Saga. During a phone conversation with a Saga representative, they were told that Jersey residents who have a Jersey GP would not be covered under the policy.
Amazon 'Prime Big Deal Days' – Are there genuine bargains to be found?
Amazon's ‘Prime Big Deal Days’ sale runs on Tuesday, 6 and Wednesday, 7 October, offering two days of discounts for Prime members. The sale comes seven weeks before Black Friday on 27 November, and with countdown timers on every page, it's easy to feel you need to act fast. However, while there are genuine bargains to be had, not every deal is necessarily what it seems. Here’s our advice, before you part with your money on an Amazon sale day:
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.