The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Tips for choosing the best Jersey gym membership
With a wide range of gyms, health clubs and spa facilities across Jersey – when it comes to fitness, consumers now have more choice than ever.
Dishwasher vs hand washing: Which is more efficient?
With the cost of utilities continuing to be a concern for many households, it is understandable that Islanders want to make informed choices about how they use water and energy at home. One common question is whether it is more efficient to use a dishwasher or to wash up by hand.
Flying from Jersey? Don’t get caught out by cabin bag rules
One of the most common causes of stress and unexpected cost at the airport is luggage that doesn’t meet airline rules. We at the Jersey Consumer Council often hear stories from Islanders who are surprised by gate fees or forced to check-in hand luggage they believed to be compliant. So, here’s everything you need to know about cabin‑bag sizing and restrictions, and some practical packing tips to help you avoid problems.
Top tips for sleeping better in hot weather
When temperatures rise, getting a good night’s sleep can become difficult. Hot, humid conditions make it harder for the body to cool down naturally, which can leave people restless, uncomfortable and tired the next day.
Summer inter-island ferry sailings between Jersey and Guernsey cancelled
All planned summer inter-island ferry sailings between Jersey and Guernsey have been cancelled following a decision by DFDS to remove the service from sale.
Beat the heat: Top tips for staying cool in hot weather
When the Island experiences a heatwave, it can be hard to stay cool. The UK summers are getting hotter – and this week we've experienced the highest May temperatures on record – so what are our options to beat the heat?
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.