The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
An update on credit cards
We’ve been contacted by several Islanders in recent weeks who are still unable to obtain credit cards, despite credit reference agencies now having secure access to Islanders’ data through new data-sharing arrangements. Since our last update in July, where we answered consumers’ questions about the new credit data-sharing arrangements, we’ve been told that Islanders are still being refused access to credit cards from providers such as American Express, John Lewis and Barclaycard.
Bringing consumer advice to your parish
You can come and meet representatives of the Jersey Consumer Council next week and talk to us about any consumer issues you may be facing. For our second ‘Jersey Consumer Fair... On the road’, we’ll be at St Brelade Parish Hall at St Aubin on Thursday, 8 October, from 10.30am to 1.30pm.
Autumn money check-up: Ten things to review before winter
As the evenings become cooler and Christmas items begin to appear in the shops, autumn is a good time to take a fresh look at your household spending. Winter can bring additional costs, from higher energy use and fuel to seasonal shopping and household expenses. So, taking a little time now to check what you’re currently paying for could help you avoid unnecessary costs and unpleasant surprises later in the year.
Water bills to rise again in 2027 as desalination upgrade gets under way
Water bills will be going up again next year, with average households set to pay around £30 more as Jersey Water continues its investment in securing the Island's water supply. The utility provider has confirmed its water charges for 2027, alongside its priorities for the second year of its strategy to 2030.
Death of Council Member Pat Le Masurier
The Jersey Consumer Council is saddened by the death of one of our Council Members, Pat Le Masurier. Pat had been a committed and respected Member since July 2018, and was passionate about giving her time and experience to help improve consumer issues for Islanders.
Are you paying for subscriptions you don't use?
September is often seen as a month for getting back into a routine. The summer holidays are over, children are back at school, and life starts to feel a little more organised again. It’s also a good time to take a fresh look at your household finances – including those regular payments that quietly leave your bank account each month.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.