The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Bring your questions along to the second Jersey Consumer Fair
The Jersey Consumer Fair returns to St Helier’s Town Hall this month. So, what is in store, and why is it worth coming along? Here's everything you need to know.
Storm damage repairs: follow our three golden rules
Storm Austen didn’t cause the kind of damage we saw when Storm Ciarán hit in 2023, but last week’s high winds and heavy rain still left their mark on some homes across the Island. Slipped roof tiles, damaged fences, blocked gutters and the odd broken window mean that many Islanders will now be looking for someone to put things right.
Sending parcels to Europe? New EU charges start this Sunday
Islanders posting parcels to friends, family or customers in the EU are being reminded that further customs changes come into force on Sunday, 1 November, and they could mean higher costs for the person receiving the parcel. From that date, all goods sent into the EU will attract a new €2 Union Handling Fee. This is on top of the €3 customs duty fee that was introduced in July.
Jersey Consumer Fair returns to the Town Hall on 14 November
The Jersey Consumer Fair is back for a second year. Come along to St Helier’s Town Hall on Saturday, 14 November, from 10am to 4pm, for free, face-to-face information and guidance on the issues that affect you every day. Entry is free, you don’t need to book, and everyone is welcome.
Storm-proof your home – and your insurance
With autumn storms on the way, now is the time to get your home – and your paperwork – ready. When Storm Ciarán hit in 2023, our office helped many Islanders with insurance claims and appeals, and the same lessons came up again and again. A little preparation now can save you a lot of stress, and money, later.
The Jersey Consumer Fair is back!
Save the date! The Jersey Council’s Consumer Fair is back for a second year on Saturday, 14 November. The free fair brings together a range of local organisations offering free information, practical guidance and support on the issues that affect Islanders every day.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.