The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Watch out for Valentine’s romance scams
Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions
Mobile phone bills: why it pays to compare before you commit
Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.
Pensioner asks: “Why can’t I have an accurate quarterly meter reading?”
The Jersey Consumer Council is increasingly hearing from Islanders who are concerned about estimated energy bills and the problems they can cause if left unchecked. One recent case highlights why it is so important for consumers to understand how estimated bills work, and what steps can be taken to avoid unexpected costs in the future.
Do I need a TV licence? Take our quiz
Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.
How banks are helping you stay safe from scam calls and fraud
With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.
Credit cards – is there a light at the end of the tunnel?
After years of persistent campaigning from the Jersey Consumer Council, applying for a wider range of credit cards may soon be an option again for Islanders.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.