Consumer News

The Jersey Consumer Council is urging Islanders to stay vigilant after reports of a new scam in which fraudsters are sending text messages claiming recipients have outstanding parking fines.

We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.

The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.

If you’re travelling to Europe this summer, you may face longer queues at airports than normal because of new border control procedures now being used across most Schengen Area countries, called the Entry and Exit System (EES).

Islanders who do not want their basic personal information shared with UK credit reference agencies have until the end of the day on Wednesday (29 July) to opt out before the new system comes into effect. From 30 July, the Government of Jersey will begin securely sharing the name, residential address and date of birth of Jersey residents aged 18 and over with the UK credit reference agencies Experian and Equifax.

With summer travel in full swing, many passengers could face delays, cancellations and last-minute disruption. At the Jersey Consumer Council, we regularly hear from consumers who assume that a delay is simply 'one of those things'. In reality, passenger rights can be stronger than many people realise.

We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.

With summer travel in full swing, many passengers could face delays, cancellations and last-minute disruption. At the Jersey Consumer Council, we regularly hear from consumers who assume that a delay is simply 'one of those things'. In reality, passenger rights can be stronger than many people realise.

It's the summer holidays and, with six weeks to fill, you might be looking for ways to keep the children entertained without spending a fortune. Jersey is packed with free adventures, from beaches and parks to castles, woods and rock pools. 

The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.

Every December, the same quiet but powerful force sweeps through the Island: the pressure to buy Christmas presents.

The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.

The latest data on Prices.je shows that the prices of both unleaded petrol and diesel are beginning to fall slightly at some forecourts across the Island. While these reductions are modest, they indicate a gradual downward trend in some locations – a trend that will be welcomed by Islanders who rely on their vehicles every day.

Fuel duty in Jersey could be cut later this year, as part of an effort to tackle the cost-of-living crisis, if States Members agree. Deputy Lucy Stephenson has lodged a proposition calling for a 10p cut in the excise duty payable on a litre of fuel.

The latest figures from Statistics Jersey show that while the overall cost of living has risen by 2.8% over the past year, one of the biggest increases has been in the cost of heating oil and motor fuels, highlighting the importance of shopping around before filling up or ordering home heating oil. According to the latest Retail Prices Index (RPI), heating oil and other fuels increased by 53.5% over the 12 months to June 2026, while petrol and oil rose by 18.0%.

A number of Islanders have recently asked us why heating oil prices in Jersey are higher than those in the UK, and why local prices are not falling at the same rate as the UK.

The latest data on Prices.je shows that the prices of both unleaded petrol and diesel are beginning to fall slightly at some forecourts across the Island. While these reductions are modest, they indicate a gradual downward trend in some locations – a trend that will be welcomed by Islanders who rely on their vehicles every day.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

Islanders who do not want their basic personal information shared with UK credit reference agencies have until the end of the day on Wednesday (29 July) to opt out before the new system comes into effect. From 30 July, the Government of Jersey will begin securely sharing the name, residential address and date of birth of Jersey residents aged 18 and over with the UK credit reference agencies Experian and Equifax.

Following years of campaigning by the Jersey Consumer Council, Jersey residents will soon have ‘more choice and greater access to’ credit cards. From 30 July, the Government of Jersey has confirmed that credit reference agencies such as Experian and Equifax will now be able to securely access Jersey residents' data through new data-sharing arrangements.

Following years of campaigning by the Jersey Consumer Council, Jersey residents will soon have ‘more choice and greater access to’ credit cards. From 30 July, the Government will be securely sharing Islanders’ personal data with UK credit reference agencies, unless people decide to opt out.

As the days get longer and the weather warms up, you may be starting to think about dusting off the grill and enjoying outdoor dining with family and friends. And we now have a dedicated 'Barbecue Food' section on Prices.je

The cost-of-living crisis continues to reshape how Islanders shop. In Jersey and across the UK, many consumers are rethinking long-held loyalties to well-known brands such as Heinz, Hellmann’s, Nescafé and Bisto, and are increasingly turning to supermarket own-brand alternatives. 

Every May, the UK celebrates National Egg Month, a month‑long event that champions one of the nation’s most versatile, nutritious and affordable foods.

With a wide range of gyms, health clubs and spa facilities across Jersey – when it comes to fitness, consumers now have more choice than ever. While this is a good thing for Islanders, it can make selecting the right membership more complex.

When the Island experiences a heatwave, it can be hard to stay cool. The UK summers are getting hotter – and this week we've experienced the highest May temperatures on record – so what are our options to beat the heat?

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

The European Union is making changes to customs duties from July 2026, meaning that it will cost more to send most parcels to Europe. From 1 July, they will be removing the exemption on low-value shipments and introducing a customs duty of €3 per item for shipments up to €150 imported from outside of the EU.

What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

Summer is the perfect time to enjoy outdoor dining with family and friends. Whether you're planning a garden gathering, or taking a disposable barbecue down to the beach, a little planning can help you save money.

With a wide range of gyms, health clubs and spa facilities across Jersey – when it comes to fitness, consumers now have more choice than ever. While this is a good thing for Islanders, it can make selecting the right membership more complex.

To encourage Islanders to shop around for the best fuel prices while conflict in the Middle East continues to affect global energy markets, the Government is supporting our price comparison work, by promoting the latest prices.

The Jersey Consumer Council is urging Islanders to stay vigilant after reports of a new scam in which fraudsters are sending text messages claiming recipients have outstanding parking fines.

Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

It's the summer holidays and, with six weeks to fill, you might be looking for ways to keep the children entertained without spending a fortune. Jersey is packed with free adventures, from beaches and parks to castles, woods and rock pools. 

Summer is the perfect time to enjoy outdoor dining with family and friends. Whether you're planning a garden gathering, or taking a disposable barbecue down to the beach, a little planning can help you save money.

Now that summer is here, you may be hosting outdoor gatherings, meals, barbecues, or other outside functions. Here’s our top ten outdoor dining tips to help you and your guests stay safe and well.

With rising grocery prices putting pressure on household budgets, we’re often asked for our best shopping tips. Understanding how supermarkets operate, and how to spot genuine value, can help you spend less, waste less and stay in control of your weekly shop.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

Have you been experiencing issues downloading images and videos, especially on social media sites?

Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

If you’re travelling to Europe this summer, you may face longer queues at airports than normal because of new border control procedures now being used across most Schengen Area countries, called the Entry and Exit System (EES).

We know travel rules can sometimes feel confusing, so here is a straightforward guide to help you understand what you’ll need when travelling from Jersey, depending on where you are going and the passport you hold.

With summer travel in full swing, many passengers could face delays, cancellations and last-minute disruption. At the Jersey Consumer Council, we regularly hear from consumers who assume that a delay is simply 'one of those things'. In reality, passenger rights can be stronger than many people realise.