Have your say on Jersey's postal service

Tuesday, 27 January 2026 11:00

What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

Consumers are asked to rate the on-Island service, as well as your experience of posting to the UK, and the current level of service.

Jersey Post say that it has 'never been easier to give your feedback'. You can complete the survey online using the QR code on the paper survey, or by visiting www.jerseypost.com/survey. Paper surveys come with a pre-paid envelope that can be posted free-of charge in any post box around the Island. Surveys and pre-paid envelopes will also be available to pick up from Post Offices and selected parish halls, to encourage as many customers as possible to give their feedback.

The survey asks Islanders seven questions – including rating their experiences of local deliveries and sending post to the UK; what the most important thing is to them about current and future postal services; and how likely they would be to recommend Jersey Post. Customers are also being asked to provide comments on how they think the service could be improved.

Julie Thomas, Chief Operating Officer at Jersey Post, said: “It’s important to us that we listen to customer feedback to help us make improvements and shape future services.

"We’ve worked hard to consistently hit our service targets, delivering over 95% of local mail within 24 hours, and ensure that we offer good value for money. Your feedback is important to us, and we’d encourage as many Islanders as possible to fill out the survey.”

Jersey Post said: "Out team serve the community six days a week, keeping Islanders connected with loved ones around the world. Posties deliver to homes and businesses in all weather, Counter colleagues serve customers in Post Offices, and Customer Care answer Islanders' queries. If one of our team has gone above and beyond in helping you, please tell us as this is shared with teams!"

As well as the physical survey, you can also complete it online at www.jerseypost.com/survey

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The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.

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