Have your say on Jersey's postal service

Tuesday, 27 January 2026 11:00

What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

Consumers are asked to rate the on-Island service, as well as your experience of posting to the UK, and the current level of service.

Jersey Post say that it has 'never been easier to give your feedback'. You can complete the survey online using the QR code on the paper survey, or by visiting www.jerseypost.com/survey. Paper surveys come with a pre-paid envelope that can be posted free-of charge in any post box around the Island. Surveys and pre-paid envelopes will also be available to pick up from Post Offices and selected parish halls, to encourage as many customers as possible to give their feedback.

The survey asks Islanders seven questions – including rating their experiences of local deliveries and sending post to the UK; what the most important thing is to them about current and future postal services; and how likely they would be to recommend Jersey Post. Customers are also being asked to provide comments on how they think the service could be improved.

Julie Thomas, Chief Operating Officer at Jersey Post, said: “It’s important to us that we listen to customer feedback to help us make improvements and shape future services.

"We’ve worked hard to consistently hit our service targets, delivering over 95% of local mail within 24 hours, and ensure that we offer good value for money. Your feedback is important to us, and we’d encourage as many Islanders as possible to fill out the survey.”

Jersey Post said: "Out team serve the community six days a week, keeping Islanders connected with loved ones around the world. Posties deliver to homes and businesses in all weather, Counter colleagues serve customers in Post Offices, and Customer Care answer Islanders' queries. If one of our team has gone above and beyond in helping you, please tell us as this is shared with teams!"

As well as the physical survey, you can also complete it online at www.jerseypost.com/survey

Share

More from Latest News

  • The Jersey Consumer Fair is back!

    Save the date! The Jersey Council’s Consumer Fair is back on Saturday, 14 November. The free fair brings together a range of local organisations offering free information, practical guidance and support on the issues that affect islanders every day.

  • Don’t let Halloween turn scary: safety tips for costumes, toys and accessories

    With just a fortnight to go until Halloween, pumpkins, tubs of sweets, and spooky items have been appearing in the shops in recent weeks. If you’re planning on taking your children trick or treating, or will be hosting or attending a party, then you may be planning on buying Halloween costumes, hats, masks and other accessories for yourself or your family members.

  • Spreading the cost of Christmas: why now is the time to start

    With the warm October weather we’ve been experiencing, Christmas is likely to be the last thing on your mind. But there are now around 11 weeks to go – and if you'd like to avoid one big bill in December, now is the time to start planning. Spreading the cost over several pay packets can make the festive season far more manageable. Whether you buy a little at a time or simply set money aside, starting early gives you more control, more time to find genuine bargains, and will make January less of a struggle.

  • Are Jersey residents covered by Saga travel insurance? 

    We were recently contacted by a consumer who was trying to establish whether Jersey residents are covered by Saga travel insurance policies.  The issue arose after the consumer received conflicting information from different sources within Saga. During a phone conversation with a Saga representative, they were told that Jersey residents who have a Jersey GP would not be covered under the policy.

  • Amazon 'Prime Big Deal Days' – Are there genuine bargains to be found?

    Amazon's ‘Prime Big Deal Days’ sale runs on Tuesday, 6 and Wednesday, 7 October, offering two days of discounts for Prime members. The sale comes seven weeks before Black Friday on 27 November, and with countdown timers on every page, it's easy to feel you need to act fast. However, while there are genuine bargains to be had, not every deal is necessarily what it seems. Here’s our advice, before you part with your money on an Amazon sale day:

  • An update on credit cards

    We’ve been contacted by several Islanders in recent weeks who are still unable to obtain credit cards, despite credit reference agencies now having secure access to Islanders’ data through new data-sharing arrangements. Since our last update in July, where we answered consumers’ questions about the new credit data-sharing arrangements, we’ve been told that Islanders are still being refused access to credit cards from providers such as American Express, John Lewis and Barclaycard.

Opinion Poll

The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.

Just tap on one of the options below to cast your vote and see what others think.

ⓘ What does the JCC do with this information?

Connect with the JCC