Jersey Post publish the results of their 2025 Customer Survey

Wednesday, 9 April 2025 at 11:00

Jersey Post have announced the results of their 2025 Customer Survey.

Of the 3,506 responses received, 84% said that they rated their local postal service as ‘good’ or ‘very good’, while having ‘a reliable postal service’ scored as the ‘most important thing’ for customers.

The survey found that stamp prices were a concern for Islanders, after the cost of posting a letter rose by a third earlier this year.

However, the reduction in parcel prices was received well by customers, and survey responses also included lots of positive comments about the people who deliver our mail.

Over 120 posties and routes were namechecked by customers for going ‘above and beyond’, while all 13 Post Offices were also celebrated by customers. Jersey Post will be individually thanking everyone who was personally named by customers.

Survey respondents called posties ‘kind and polite’, ‘helpful and happy’ and said they were ‘always smiling, no matter the weather’.

The Customer Survey, which ran from 20 January until 7 February and was open to all households in the Island, also found that one area of significant improvement was in sending mail off-Island. Of those who responded to the survey, 55% rated this service as ‘good’ or ‘very good’, compared with 34% last year. Jersey Post said that this followed significant work to achieve quicker delivery times to and from the UK.

 

 

Jersey Post, who deliver 46,000 items daily, said that other topics survey respondents asked about included mis-deliveries; consistent, earlier, delivery times; longer opening hours of Post Offices; local delivery times; and SecureDrop – something which 50% of households have now signed-up to.

Julie Thomas, Group Operations Director, said: “Our posties are much loved by our community, and are at the heart of Island life. It’s wonderful to read individual stories of how our team has helped Islanders. We’ll be thanking each and everyone named for their hard work and dedication to Jersey Post. They make us very proud.”

On the increase in stamp prices, she added: “The way our customers use our service has changed – we’re sending less mail and receiving more parcels, so we’ve had to adapt our operation and our pricing. We held stamp prices for two years, but still saw letter volumes decline, whilst our costs continued to increase. Our prices ensure that letters now cover their costs.”

 

The responses to the question ‘What is the most important thing about the Island’s postal service?’ (some customers ticked more than one option) were as follows:

  • Reliable service – 49%
  • Customer service – 29%
  • Value for money – 21%
  • Access to customer services – 13%

Share

More from Latest News

  • Storm-proof your home – and your insurance

    With autumn storms on the way, now is the time to get your home – and your paperwork – ready. When Storm Ciarán hit in 2023, our office helped many Islanders with insurance claims and appeals, and the same lessons came up again and again. A little preparation now can save you a lot of stress, and money, later.

  • The Jersey Consumer Fair is back!

    Save the date! The Jersey Council’s Consumer Fair is back for a second year on Saturday, 14 November. The free fair brings together a range of local organisations offering free information, practical guidance and support on the issues that affect Islanders every day.

  • Don’t let Halloween turn scary: safety tips for costumes, toys and accessories

    With just a fortnight to go until Halloween, pumpkins, tubs of sweets, and spooky items have been appearing in the shops in recent weeks. If you’re planning on taking your children trick or treating, or will be hosting or attending a party, then you may be planning on buying Halloween costumes, hats, masks and other accessories for yourself or your family members.

  • Spreading the cost of Christmas: why now is the time to start

    With the warm October weather we’ve been experiencing, Christmas is likely to be the last thing on your mind. But there are now around 11 weeks to go – and if you'd like to avoid one big bill in December, now is the time to start planning. Spreading the cost over several pay packets can make the festive season far more manageable. Whether you buy a little at a time or simply set money aside, starting early gives you more control, more time to find genuine bargains, and will make January less of a struggle.

  • Are Jersey residents covered by Saga travel insurance? 

    We were recently contacted by a consumer who was trying to establish whether Jersey residents are covered by Saga travel insurance policies.  The issue arose after the consumer received conflicting information from different sources within Saga. During a phone conversation with a Saga representative, they were told that Jersey residents who have a Jersey GP would not be covered under the policy.

  • Amazon 'Prime Big Deal Days' – Are there genuine bargains to be found?

    Amazon's ‘Prime Big Deal Days’ sale runs on Tuesday, 6 and Wednesday, 7 October, offering two days of discounts for Prime members. The sale comes seven weeks before Black Friday on 27 November, and with countdown timers on every page, it's easy to feel you need to act fast. However, while there are genuine bargains to be had, not every deal is necessarily what it seems. Here’s our advice, before you part with your money on an Amazon sale day:

Opinion Poll

The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.

Just tap on one of the options below to cast your vote and see what others think.

ⓘ What does the JCC do with this information?

Connect with the JCC