Consumer News

Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

We carried out a one-off Christmas taste test of Christmas cake bars sold in Jersey supermarkets.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

As the festive season approaches, so too does Black Friday — a date that’s become synonymous with long wish lists, lightning deals, and the annual scramble to secure a bargain before Christmas. Originating in the United States as the post-Thanksgiving sales day, Black Friday has now firmly taken root in the UK and Jersey – driven largely by online giants such as Amazon and eBay.

Every December, the same quiet but powerful force sweeps through the Island: the pressure to buy Christmas presents.

The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

It has been an intense few days at the Jersey Consumer Council. Since the announcement of Blue Islands’ collapse, our phones, inboxes and social channels have been filled with worried travellers trying to work out what happens next.

The cost of posting a letter will increase from the start of 2026 – but it will be cheaper to send some parcels.

Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

Our utility companies have free rein to announce a price rise and we have no choice but to swallow it.

To cheer you up during this cold start to the new year, we are offering you our top tips for staying warm this winter.

Island Energy has announced that gas prices in Jersey will rise by 7.5% with effect from 16 January 2025. 

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

It may not be something you want to think about just now, but do you know what will happen to your digital assets after you die?

Hidden deep within last week’s UK Budget was a plan by the Chancellor to close a National Insurance loophole which allowed those who have previously lived in the UK to – relatively cheaply – qualify for a full UK state pension upon retirement

The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

Imagine walking into your home to find it flooded from a burst pipe, burgled during a weekend away, or damaged by a kitchen fire. It’s a stressful enough situation — but even more devastating when you realise you’ll have to replace everything out of your own pocket.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

Coop customers will receive lower "divvy" payments of 2% for a second year running.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Jersey's government has announced that from Monday, 20 May they are giving another £10 towards every GP appointment.

Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

The cost of posting a letter will increase from the start of 2026 – but it will be cheaper to send some parcels.

Are you starting to plan your Christmas dinner, or stock up on seasonal items like crackers, puddings and snacks?

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Thinking about a summer holiday? Looking for a last-minute deal? Planning a city break? Travel scams have been prevalent over the past few years, so be careful when booking anything online.

Have you ever received a parcel you didn’t order? Recently, we were contacted by a consumer who had received several parcels from Amazon that he hadn’t ordered, and he didn’t know what to do. We discovered that it was most likely that he has been the victim of a brushing scam.  

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

We carried out a one-off Christmas taste test of Christmas cake bars sold in Jersey supermarkets.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

Telecoms company JT have let us know that they will be following the UK and the rest of the world and beginning their work to switch off their 3G service.

The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.

Hundreds of passengers are thought to have been stranded, and thousands more to have had their travel plans disrupted, after Alderney-based airline Blue Islands ceased trading.

Islanders who suspect they may have been mis-sold car finance are being encouraged to speak up, following a major UK scandal that could have implications for Jersey consumers.