Consumer News

We’ve had an unusually long spell of wet weather over the past few months, and with conditions this damp, many households are having to dry their laundry indoors. Here are some effective steps you can take to keep your home healthier during challenging weather.

Have you visited our price comparison website lately? At the Jersey Consumer Council, we know it pays to shop around, so we run Prices.je to empower consumers in Jersey to compare prices before deciding where to spend their money.

Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

The Jersey Consumer Council is increasingly hearing from Islanders who are concerned about estimated energy bills and the problems they can cause if left unchecked. One recent case highlights why it is so important for consumers to understand how estimated bills work, and what steps can be taken to avoid unexpected costs in the future.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

We’ve had an unusually long spell of wet weather over the past few months, and with conditions this damp, many households are having to dry their laundry indoors. Here are some effective steps you can take to keep your home healthier during challenging weather.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

Every December, the same quiet but powerful force sweeps through the Island: the pressure to buy Christmas presents.

The UK government has announced significant changes to state pension rules for people living abroad, and these will come into effect from April 2026.

It has been an intense few days at the Jersey Consumer Council. Since the announcement of Blue Islands’ collapse, our phones, inboxes and social channels have been filled with worried travellers trying to work out what happens next.

The cost of posting a letter will increase from the start of 2026 – but it will be cheaper to send some parcels.

Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

The Jersey Consumer Council is increasingly hearing from Islanders who are concerned about estimated energy bills and the problems they can cause if left unchecked. One recent case highlights why it is so important for consumers to understand how estimated bills work, and what steps can be taken to avoid unexpected costs in the future.

Our utility companies have free rein to announce a price rise and we have no choice but to swallow it.

To cheer you up during this cold start to the new year, we are offering you our top tips for staying warm this winter.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

After years of persistent campaigning from the Jersey Consumer Council, applying for a wider range of credit cards may soon be an option again for Islanders.

Template letters enabling Jersey motorists to investigate potential commission issues in their car finance agreements are now available to download below, allowing consumers to take the first formal step in establishing how their finance was arranged.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

Coop customers will receive lower "divvy" payments of 2% for a second year running.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Jersey's government has announced that from Monday, 20 May they are giving another £10 towards every GP appointment.

What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.

Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

Have you visited our price comparison website lately? At the Jersey Consumer Council, we know it pays to shop around, so we run Prices.je to empower consumers in Jersey to compare prices before deciding where to spend their money.

Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

Are you starting to plan your Christmas dinner, or stock up on seasonal items like crackers, puddings and snacks?

Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Looking for love this Valentine’s Day? Dating apps and social media can be great ways to meet people — but they’re also fertile ground for fraudsters. By building trust and then exploiting emotions, dating fraudsters aim to get money, personal details, or even to pull you into “investment” traps. Stay a step ahead with these clear checks and simple actions

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.

Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.

January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.

Mobile phones are an essential part of everyday life for most Islanders, but many of us may be paying more than we need to for our monthly contracts. With a growing choice of providers and packages, the Jersey Consumer Council is reminding consumers that it’s worth taking the time to shop around and compare deals before signing up.

Whether you need a TV licence or not depends on what you watch... While that may be generally understood, the exact rules are often less clear, thanks to social media comments sharing incorrect information. So we thought we'd look at the TV licensing rules and how they apply in Jersey.

Water bills will be rising next year by an average of almost £60 per household, as part of an ‘essential strategy’ by Jersey Water to safeguard current and future water supplies. The utility provider has set out its plans to address future water shortages and protect the Island’s water supply, in a new five-year strategy.

Template letters enabling Jersey motorists to investigate potential commission issues in their car finance agreements are now available to download below, allowing consumers to take the first formal step in establishing how their finance was arranged.

The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.

Hundreds of passengers are thought to have been stranded, and thousands more to have had their travel plans disrupted, after Alderney-based airline Blue Islands ceased trading.