Consumer News

Since our last update about credit cards in November 2024, we've been contacted by many Islanders who are still concerned about the lack of options to obtain a credit card in Jersey for shopping or travelling purposes.

​​​​​​​We live in a world where smartphones are essential tools for work, communication, and entertainment.

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

Ferry firm DFDS has updated its booking website after we alerted them to an error.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

​​​​​​​We live in a world where smartphones are essential tools for work, communication, and entertainment.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

One issue that has recently come to the forefront, and rightly so, is the ongoing problems with flight cancellations and delays affecting Blue Islands customers.

Earlier this year we were thrilled to appoint two new Council members, Georgia Beard and Martha McLaughlin. Fresh ideas and views are always welcome at any organisation, but in our case we were particularly pleased as our newest volunteer recruits were sixth form students in Jersey.

After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

 The quarterly Jersey Retail Prices Index (RPI) figures were published on 25 April by Statistics Jersey. 

Our utility companies have free rein to announce a price rise and we have no choice but to swallow it.

To cheer you up during this cold start to the new year, we are offering you our top tips for staying warm this winter.

Island Energy has announced that gas prices in Jersey will rise by 7.5% with effect from 16 January 2025. 

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

It may not be something you want to think about just now, but do you know what will happen to your digital assets after you die?

Since our last update about credit cards in November 2024, we've been contacted by many Islanders who are still concerned about the lack of options to obtain a credit card in Jersey for shopping or travelling purposes.

The 5 April deadline for those who have previously lived and worked in the UK to buy-back up to 19 missing years of National Insurance contributions is rapidly approaching so we have produced this step-by-step guide on how to make your claim.

We've had numerous emails and phone calls asking for an update on the credit cards issue.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

Coop customers will receive lower "divvy" payments of 2% for a second year running.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Jersey's government has announced that from Monday, 20 May they are giving another £10 towards every GP appointment.

Did you know that you will have to pay a £5 packing surcharge to send any large parcels off the Island that aren’t packaged in a cardboard box?

If you’re sending parcels to the UK that are worth £39 or more, did you know that VAT needs to be paid on the goods inside?

A representative of the Jersey Consumer Council is a member of Jersey Post’s new Customer Council, which will be meeting twice a year at Postal Headquarters.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional “99” ice creams varies by as much as £1.50 depending on where they’re bought.

After all the hope and promise that a new supermarket retailer might finally shake things up in Jersey, it seems that Morrisons has set its prices to effectively match those it inherited from the Sandpiper-run Morrisons Daily franchise.

Thinking about a summer holiday? Looking for a last-minute deal? Planning a city break? Travel scams have been prevalent over the past few years, so be careful when booking anything online.

The recent national cyber attacks on Marks and Spencer and the Coop have resulted in empty shelves in some of Jersey’s supermarkets in recent weeks. However, while the lack of food has caused issues for Islanders, in the UK customers have been told that the attackers gained access to their personal data, including contact details, date of birth, and online order history.

If you’re looking for love this Valentine’s Day, then online may seem like the easiest place to find it – but please remember to remain vigilant when online dating.

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional “99” ice creams varies by as much as £1.50 depending on where they’re bought.

Two of our newest Consumer Council members – both of whom are members of Beaulieu School’s sixth form – surveyed their fellow pupils about what shops they would like to see in Jersey for people their age.

We’re looking for your positive consumer experiences.

If you've received any Christmas gifts you don't want or, even worse, that don't work, then it's important you know your rights.

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

Telecoms company JT have let us know that they will be following the UK and the rest of the world and beginning their work to switch off their 3G service.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

Ferry firm DFDS has updated its booking website after we alerted them to an error.

We have been alerted to a flaw in the DFDS booking system which is resulting in some passengers paying £100 more than they need to for their ferry ticket.