Consumer News

We asked visitors to the first Jerey Consumer Fair for their feedback and comments. Here's what some of them said.

When we started planning how to mark the Jersey Consumer Council’s 30th anniversary, we faced a choice. We could have done what many organisations do at such milestones: host a dinner, raise a glass, and look back fondly at our achievements.

At our Consumer Fair on 19 and 20 September, we found that several Islanders were worried about the new travel policies coming in from October for travellers to European countries. We've looked into this issue and here's what you need to know.

This year marks the 30th anniversary of the Jersey Consumer Council – three decades spent standing up for Islanders, challenging unfairness, and giving consumers a voice. It’s a milestone we're proud of, but rather than throwing a party to celebrate ourselves, we asked a simple question: how can we give something back?

The Jersey Consumer Council is proud to be celebrating 30 years of championing Islanders’ rights by hosting its first Consumer Fair on 19 and 20 September at St Helier Town Hall. With a wide range of exhibitors confirmed, the two-day event promises to be a valuable, engaging, and empowering event for Islanders of all ages.

We're looking forward to seeing you at Jersey's first Consumer Fair. It's taking place at St Helier's Town Hall on Friday 19 and Saturday 20 September, between 9.30am and 4.30pm.

​​​​​​​We live in a world where smartphones are essential tools for work, communication, and entertainment.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

When we started planning how to mark the Jersey Consumer Council’s 30th anniversary, we faced a choice. We could have done what many organisations do at such milestones: host a dinner, raise a glass, and look back fondly at our achievements.

This year marks the 30th anniversary of the Jersey Consumer Council – three decades spent standing up for Islanders, challenging unfairness, and giving consumers a voice. It’s a milestone we're proud of, but rather than throwing a party to celebrate ourselves, we asked a simple question: how can we give something back?

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

After more than two years of falling inflation, the latest figures from Statistics Jersey show that the annual rate of inflation has risen to 2.6% in the year to June, up from 2.3% in March.  

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

 The quarterly Jersey Retail Prices Index (RPI) figures were published on 25 April by Statistics Jersey. 

Our utility companies have free rein to announce a price rise and we have no choice but to swallow it.

To cheer you up during this cold start to the new year, we are offering you our top tips for staying warm this winter.

Island Energy has announced that gas prices in Jersey will rise by 7.5% with effect from 16 January 2025. 

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

It may not be something you want to think about just now, but do you know what will happen to your digital assets after you die?

Since our last update about credit cards in November 2024, we've been contacted by many Islanders who are still concerned about the lack of options to obtain a credit card in Jersey for shopping or travelling purposes.

The 5 April deadline for those who have previously lived and worked in the UK to buy-back up to 19 missing years of National Insurance contributions is rapidly approaching so we have produced this step-by-step guide on how to make your claim.

We've had numerous emails and phone calls asking for an update on the credit cards issue.

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Did you know that in a recent survey of young people in Jersey, “cheaper housing and food” was listed as one of their top priorities? 

Coop customers will receive lower "divvy" payments of 2% for a second year running.

From 1 July 2025, Islanders will receive a new £10 Government subsidy for appointments with nurses, pharmacists, paramedics, healthcare assistants, and for GP consultations by phone.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Jersey's government has announced that from Monday, 20 May they are giving another £10 towards every GP appointment.

Islanders won’t temporarily be able to send any parcels to America, due to an executive order from US President Donald Trump that will impose extra fees on parcels of all sizes. 

Did you know that you will have to pay a £5 packing surcharge to send any large parcels off the Island that aren’t packaged in a cardboard box?

If you’re sending parcels to the UK that are worth £39 or more, did you know that VAT needs to be paid on the goods inside?

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional “99” ice creams varies by as much as £1.50 depending on where they’re bought.

After all the hope and promise that a new supermarket retailer might finally shake things up in Jersey, it seems that Morrisons has set its prices to effectively match those it inherited from the Sandpiper-run Morrisons Daily franchise.

Thinking about a summer holiday? Looking for a last-minute deal? Planning a city break? Travel scams have been prevalent over the past few years, so be careful when booking anything online.

Have you ever received a parcel you didn’t order? Recently, we were contacted by a consumer who had received several parcels from Amazon that he hadn’t ordered, and he didn’t know what to do. We discovered that it was most likely that he has been the victim of a brushing scam.  

The recent national cyber attacks on Marks and Spencer and the Coop have resulted in empty shelves in some of Jersey’s supermarkets in recent weeks. However, while the lack of food has caused issues for Islanders, in the UK customers have been told that the attackers gained access to their personal data, including contact details, date of birth, and online order history.

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional “99” ice creams varies by as much as £1.50 depending on where they’re bought.

Two of our newest Consumer Council members – both of whom are members of Beaulieu School’s sixth form – surveyed their fellow pupils about what shops they would like to see in Jersey for people their age.

We’re looking for your positive consumer experiences.

If you've received any Christmas gifts you don't want or, even worse, that don't work, then it's important you know your rights.

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

Telecoms company JT have let us know that they will be following the UK and the rest of the world and beginning their work to switch off their 3G service.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

At our Consumer Fair on 19 and 20 September, we found that several Islanders were worried about the new travel policies coming in from October for travellers to European countries. We've looked into this issue and here's what you need to know.

As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?

Ferry firm DFDS has updated its booking website after we alerted them to an error.