Consumer Tips

​​​​​​​We live in a world where smartphones are essential tools for work, communication, and entertainment.

Recently we’ve been asked by consumers for our tips on staying cool in hot weather. The UK summers are getting hotter, so what are our options?

If you are someone who tends to buy their lunch each day in town, and like the idea of a meal deal, then you could save £300 a year depending upon where you are grabbing your food.

Islanders may want to check their loose change before heading to the beach for a summer treat, as the price of a traditional “99” ice creams varies by as much as £1.50 depending on where they’re bought.

The recent national cyber attacks on Marks and Spencer and the Coop have resulted in empty shelves in some of Jersey’s supermarkets in recent weeks. However, while the lack of food has caused issues for Islanders, in the UK customers have been told that the attackers gained access to their personal data, including contact details, date of birth, and online order history.

Avoid these common mistakes people make when using a pressure washer.

Did you know that you can save money on your petrol not only by shopping at the cheapest forecourt, but also by the way you maintain – and even drive – your car?  

The 5 April deadline for those who have previously lived and worked in the UK to buy-back up to 19 missing years of National Insurance contributions is rapidly approaching so we have produced this step-by-step guide on how to make your claim.

Does your mobile phone bill vary from month to month? Do you find you sometimes get a shock when it arrives and is higher than you expected it to be?

Are you a stacker or a rearranger? The Consumer Council team have been researching this issue and we discovered some really useful tips about whether people are using their dishwasher properly and, importantly, how doing so can save you money.

To cheer you up during this cold start to the new year, we are offering you our top tips for staying warm this winter.

Have you visited our price comparison website, Price.je? We're empowering you to compare prices on essential groceries, fuel and heating oil.

With the nights getting colder, it may be time to dig out your water bottle.

Have you started planning what you need to buy and – most importantly – how much you can afford to spend this festive season?

If you've been living underneath a rock these past few weeks, you may have heard that this coming Friday (29 November) is Black Friday.

This Black Friday week – during one of the busiest Christmas shopping periods, when scammers work harder than ever to catch us out – Amazon has released a warning about impersonation scams.

With online scams becoming more prevalent in Jersey we wanted to share some top tips to help you protect yourself from them.

The Jersey Consumer Council were concerned to read the results of a recent cost of living survey by Island Global Research.

The colder months are approaching, and service cost rises are imminent in 2025, so now is the time to consider making some energy-saving changes.

We're delighted to launch our new price comparison website, prices.je

It may not be something you want to think about just now, but do you know what will happen to your digital assets after you die?

We’re often asked how best to complain about a service. Sometimes, it’s not easy to know the right way to go about it to get the best results.

Some retailers prefer to send an email receipt rather than a paper receipt, and most other retailers now ask if you need the receipt before automatically giving it to you.

Do you, or someone you know, currently have a provisional Jersey driving license?

Are you aware of the coming changes to driving licence requirements in Jersey?

Many consumers find themselves juggling numerous bills, each with different due dates and amounts, making it challenging to decide which one to pay first.

Islanders need to make sure they follow three golden rules and a set of simple checks before using any building firms to repair any damage to their properties caused by Storm Ciarán.

You may have heard that certain insurance providers are pulling out of the Channel Islands due to a change of the law in Gibraltar. This law change has indeed reduced the number of motor insurers who will provide cover in Jersey. We've done some research and have compiled a list of those insurers still offering business to the Channel Islands.

As we head towards autumn, Which? magazine have given some great ways to save money on your laundry.

We’re often contacted by islanders asking what to do when they think they’ve been scammed.

We're sharing a helpful guide to travel advice when you've been affected by flight disruptions.

Did you know that you can apply for help from the Community Cost Bonus to cover the cost of GST on food?

With forecourt fuel prices going through reaching record highs during 2022, we’ve put together some tips on how to reduce your fuel consumption and get the best available price.

The Consumer Council has been receiving queries from concerned Islanders regarding flight cancellations. 

It's horrible to be hit by an unexpected bill.

Mobile data on your phone allows you to go online even when you don’t have a WiFi connection. It's really useful, but can be costly if not managed properly.

A cancelled flight, whether due to bad weather or a fault with the plane, can set your holiday off to a bad start. To make the most of a bad situation, it’s important to understand your rights to avoid any extra financial costs and whether you could be due any compensation.

Do you know your rights if you want to return faulty or unwanted goods?

Christmas may be the most wonderful time of the year for some, but present buying isn’t always so calm and bright. Your aunt doesn’t like the scarf you bought her, the children’s new play-set came broken and you don’t know how long your gift card has before it expires.

The Long-Term Care Scheme was created by the Government of Jersey to help Islanders with the costs of long-term care.

British Airways recently announced that strikes organised by their staff would be causing significant disruption in the coming months, with the next one set to happen on 27 September 2019.

Value Added Tax (VAT) is a tax on goods and services in the UK.

When it comes to renting property, both tenants and landlords have certain obligations.

Recycling is an easy way for you to have a positive impact on the world in which we live and generates local and global benefits that will be felt both today and in the years to come. But what does ‘recycling’ actually mean and what are the benefits?

Lottery scams are advance-fee scams that usually start by claiming ‘you’ve won!’ vast sums of money, or giving you the chance to be entered into a lottery draw.

We're a proud member of the Jersey Fraud Prevention Forum.

Since 2015, any deposits placed to rent a home must be protected by mydeposits Jersey.