Is it okay to ask for a paper receipt?

Some retailers prefer to send an email receipt rather than a paper receipt, and most other retailers now ask if you need the receipt before automatically giving it to you.

Automatic paper receipts as we knew them are becoming a thing of the past.

It is a more environmentally friendly way of working, but do you end up saying no to a receipt when you really mean yes?

Remember, your receipt is still usually required if you need to return anything.

We’ve been contacted by some consumers who are concerned about requesting a paper receipt and about giving their email address over the counter for an email receipt.

Others have repeatedly said their supermarket self-service machine will not print a receipt when they want one, and they feel silly waiting for someone to come and help.

The Jersey Consumer Council would like to empower Jersey consumers to ask for a paper receipt should they want one. Do not be put off by an assistant who is reluctant to provide one.

If you feel uncomfortable giving your personal email address to an assistant, you don’t need to.

Most retailers have a policy to provide a paper receipt if asked. 

The Jersey Consumer Council has contacted the retailers New Look and Dunelm, which now prefer to issue email receipts. Both shops have confirmed that they will happily give a paper receipt if the customer asks for one.

We’d like to hear about your experiences. How do you feel about asking for a paper receipt? Have you had a problem getting one? Email us at contact@consumercouncil.je