Travel and Motoring
-
Comparing the cost of sun cream in Jersey
As summer temperatures rise, so does demand for sun cream — but how much should you be paying to protect your skin?
-
DFDS update website after consumers spot booking error
Ferry firm DFDS has updated its booking website after we alerted them to an error.
-
Watch out for DFDS day trip booking system flaw
We have been alerted to a flaw in the DFDS booking system which is resulting in some passengers paying £100 more than they need to for their ferry ticket.
-
'A glaring gap in consumer protection'
One issue that has recently come to the forefront, and rightly so, is the ongoing problems with flight cancellations and delays affecting Blue Islands customers.
-
Beware of travel scams
Thinking about a summer holiday? Looking for a last-minute deal? Planning a city break? Travel scams have been prevalent over the past few years, so be careful when booking anything online.
-
Top tips to help you become a more fuel-efficient driver
Did you know that you can save money on your petrol not only by shopping at the cheapest forecourt, but also by the way you maintain – and even drive – your car?
-
Heathrow Airport closure: Important advice for affected passengers
Heathrow Airport is currently facing one of the biggest operational challenges in its history following a fire at an electrical substation.
-
The Schengen Area and travel
If you are unsure about travelling in Europe now – or confused about what the Schengen Area is – then here is what you need to know.
-
Things to think about before booking your holiday
We’ve officially entered spring, and for some that means thinking about booking a summer holiday away from Jersey. We’ve been gathering some tips, from saving money to other general information that may help your planning.
-
Save 20p each time you pay your parking by phone.
Did you realise that the parking app used by motorists in Jersey, paybyphone, is charging you 20p to send you a text reminder?
-
Blue Islands flight issues? Complete our survey
Have you had a flight delayed or rescheduled by Blue Islands, with little to no assistance in recovering any additional costs you incurred? We're trying to find out how many passengers are affected.
-
LibertyBus announce a new ten-year contract
LibertyBus have announced the signing of a new contract with Government of Jersey, meaning they will be running our bus service for the next ten years.
-
DFDS chosen to operate Jersey ferries from March 2025
Jersey's Government has announced that the Danish ferry operator DFDS is its preferred choice to take over routes to and from the Island.
-
LibertyBus to run Jersey's bus service for another decade
LibertyBus will continue to run the Island’s bus service for at least another decade.
-
Is my passport valid for travel?
Before you travel, it’s essential to check the validity of your passport.
-
Advice for learner drivers
Do you, or someone you know, currently have a provisional Jersey driving license?
-
Changes to driving licence requirements in Jersey
Are you aware of the coming changes to driving licence requirements in Jersey?
-
Car park charges to rise by 7%
The cost of parking in Jersey's public car parks will be increasing by around 7% this week.
-
Don’t get caught out by a holiday scam
Are you thinking about jetting off for some sunshine, soaking up some culture on a mini-break, or visiting some loved ones abroad?
-
British Airways departure gate requirements
Jersey Airport have issued an important update about British Airways flights.
-
Helpful guidance on travel compensation
We're sharing a helpful guide to travel advice when you've been affected by flight disruptions.
-
Striking at Gatwick Airport. Make sure you're covered.
The Unite union has said that nearly a thousand airport workers will take strike action at Gatwick Airport this summer.
-
Beware of a British Airways scam doing the rounds
As the weather gets colder and the nights get longer, the idea of a New Year holiday in the sun becomes more and more appealing.
-
Is your Condor Ferries travel voucher due to expire?
With the news that Condor may be able to re-start their fast ferry service from the end of May, now’s the time to dig out those Covid travel vouchers.
-
Airlines: Refund vs voucher
The Consumer Council has been receiving queries from concerned Islanders regarding flight cancellations.
-
We're continuing to monitor the fallout from the collapse of Flybe
A number of Islanders have been in touch with various issues, from how to get a refund to rebooking with another airline, which shows that there is still some confusion out there. There has also been some frustration shown with the charges being levied for the re-booking of flights.
-
What are your rights if your flight is affected by strike action?
We've looked into your rights as a passenger, if your flight is cancelled due to strike action.
-
Cancelled flight? Know your rights
A cancelled flight, whether due to bad weather or a fault with the plane, can set your holiday off to a bad start. To make the most of a bad situation, it’s important to understand your rights to avoid any extra financial costs and whether you could be due any compensation.
-
Your consumer rights following the collapse of Thomas Cook
Thousands of consumers have been affected following the collapse of Thomas Cook this month (September 2019), sparking the repatriation of over 150,000 British holidaymakers.
-
Airline strikes – what are your rights?
British Airways recently announced that strikes organised by their staff would be causing significant disruption in the coming months, with the next one set to happen on 27 September 2019.
Opinion Poll
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.