Subscriptions and Utilities

JT have increased the cost to call some international destinations from a landline for both residential and business customers.

Telecoms company JT have let us know that they will be following the UK and the rest of the world and beginning their work to switch off their 3G service.

There’s bad news if you’re a Sky TV customer. The satellite television company will be increasing their prices by an average of 6.2% from 1 April.

There’s bad news if you’re a Netflix subscriber – the streaming platform has increased the cost of its monthly subscriptions for UK customers.

Does your mobile phone bill vary from month to month? Do you find you sometimes get a shock when it arrives and is higher than you expected it to be?

Our utility companies have free rein to announce a price rise and we have no choice but to swallow it.

Island Energy has announced that gas prices in Jersey will rise by 7.5% with effect from 16 January 2025. 

Jersey Electricity are increasing their prices by 7.5% from the start of next year.

Islanders wanting to register their disappointment in the £11.56 ‘goodwill gesture’ offered following last year’s gas outage have until next Friday to complete our online survey.

A local lawyer has agreed to act for those Island Energy customers who were affected by October’s gas outage.

Any Island Energy customers who are unhappy or dissatisfied with the £11.56 ‘goodwill gesture’ offered to households following the outage in October last year are being asked to get in touch with the Jersey Consumer Council.

If you’re a JT customer, your bills will be going up from 27 March 2024. 

Amazon Prime customers will have to pay an additional £2.99 a month to avoid having to watch adverts on the Prime Video streaming service.

Island Energy has announced that it will increase gas prices by 12% from the end of this month.

Telecoms company JT has announced that it will be beginning the phased switch-off of its 3G mobile network across the Channel Islands from January 2025.  

The Jersey Consumer Council welcomes Island Energy’s announcement that it will be compensating Islanders for the lack of gas service this month.

Jersey Water has announced that their bills will be rising from the start of next year.

Jersey Electricity has announced that it will be increasing its prices by 12% from the start of next year.

There’s bad news for Sky TV customers – the satellite television company have announced that they’ll be increasing their prices again in April, by a massive 8.1 per cent.

In January 2021, we advised you that Netflix was increasing its subscription prices.

We’re concerned that Jersey Gas' ‘temporary’ 6.5% Covid-related price increase, which came into effect 11 months ago, is now permanent.

We want to hear from Jersey Gas customers who are worried to turn their heating on this winter.

Many of you have been in touch about the continued Jersey Gas 6.5% price increase, which was imposed on 1st May.

It's horrible to be hit by an unexpected bill.

Mobile data on your phone allows you to go online even when you don’t have a WiFi connection. It's really useful, but can be costly if not managed properly.

A PAC (Porting Authorisation Code) allows consumers to continue using their old phone number if they change service providers.