The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Consumers warned of temporary mail delays following ferry service withdrawal
Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.
The hidden cost of voucher-sharing apps
Millions of consumers have turned away from PayPal’s popular voucher-sharing service, Honey, after it was alleged to have exploited users and deceived advertisers.
Jersey Post increase collections from Amazon depots to resolve recent issues
Jersey Post has increased the number of collections from Amazon depots this week, to help get online orders to the Islander faster. In recent weeks, many consumers have contacted us about the issues they’ve been experiencing with Amazon orders since before Christmas.
January planning: Think ahead and save
January isn’t just about returns, it’s also a great time to plan for the rest of the year and make savvy purchases early.
Make your consumer rights your New Year’s resolution
The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.
Christmas cake bars: Which ones are worth buying this Christmas?
We carried out a one-off Christmas taste test of Christmas cake bars sold in Jersey supermarkets.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.