The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Do I need a TV licence? Take our quiz
Whether you need a TV licence or not depends on what you watch...
How banks are helping you stay safe from scam calls and fraud
With criminals constantly coming up with new and more sophisticated ways to impersonate banks and trick us into parting with our money, it’s more important than ever to stay vigilant.
Credit cards – is there a light at the end of the tunnel?
After years of persistent campaigning from the Jersey Consumer Council, applying for a wider range of credit cards may soon be an option again for Islanders.
Have your say on Jersey's postal service
What do you think of the Island's postal service? Jersey Post have delivered their annual customer survey to all households, and the deadline to have your say is Friday, 6 February.
Motorists urged to check car finance deals – download our template letters
Template letters enabling Jersey motorists to investigate potential commission issues in their car finance agreements are now available to download below, allowing consumers to take the first formal step in establishing how their finance was arranged.
Consumers warned of temporary mail delays following ferry service withdrawal
Islanders are being advised to expect temporary delays to mail services as a result of ferry operator DFDS withdrawing its Tuesday evening sailing. As a result of the change, all mail arriving in or leaving Jersey on a Tuesday will be delayed by up to 24 hours.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.