The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims, following the collapse of Blue Islands.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made.
Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Changes to fuel at ATF forecourts – What Jersey consumers need to know
Islanders may have seen recent reports about changes to the fuel sold at ATF forecourts across Jersey. We want to help consumers understand what is changing, why it is happening, and how to make informed choices when buying fuel.
Motorists urged to check car finance deals – download our template letters
It's been announced in the UK that millions of drivers who were wrongly sold motor finance agreements could receive compensation later this year, with average payments expected to be around £829 per person.
Why is the price of heating oil rising faster than forecourt fuel?
In recent weeks, we've been asked often why the price of heating oil rises and falls at a different rate to the price of fuel in our forecourts.
The cost-of-living pressures facing Islanders now are immediate and intensifying
The phrase “cost of living crisis” has been used so often in recent years that it risks losing its impact. But for many Islanders, the reality behind those words is becoming more severe, not less.
The cost of Easter eggs: more for less?
Easter should be a time of celebration, not a season of confusion at the supermarket till. But recent data shows that Easter eggs in the UK are increasingly getting more expensive in price, while often getting smaller in size, and involving more packaging than many consumers think is necessary. With Easter taking place this weekend, we looked at what’s going on...
Helping families to make informed choices this Easter holiday
As families in Jersey get ready for the school Easter holidays, it’s easy to feel the pressure to plan days out, book activities, and keep everyone entertained — all while trying to manage rising household costs. So, to help you out, the Jersey Consumer Council has pulled together a comparison of popular paid activities, alongside a reminder of just how many brilliant free options we have right here on our doorstep.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.