The Civil Aviation Authority (CAA) has released a 'Negative Response Letter' to help with debit or credit card claims.
Passengers who booked directly with Blue Islands using a debit or credit card may be required to provide a 'Negative Response Letter' to their bank to enable a claim to be made. Many banks will expect you to provide this letter alongside your travel documents and proof of payment.
You can find the letter on the CCA website, here.
Blue Islands: What are your rights as the regional airline ceases trading? - UPDATED
Hundreds of passengers are thought to have been stranded, and thousands more to have had their travel plans disrupted, after Alderney-based airline Blue Islands ceased trading.
Where do Islanders stand with one of the biggest consumer scandals in years?
If you’ve been following the headlines about car finance miss-selling in the UK, you’ll know it’s shaping up to be one of the biggest consumer scandals in years.
Were you mistakenly charged UK VAT by Very.co.uk?
Shoppers in Jersey who recently bought items from online retailer Very could find they were mistakenly charged UK VAT — despite the company’s checkout system appearing to calculate the correct Jersey price.
Black Friday: When a deal may not actually be a deal
As the festive season approaches, so too does Black Friday — a date that’s become synonymous with long wish lists, lightning deals, and the annual scramble to secure a bargain before Christmas. Originating in the United States as the post-Thanksgiving sales day, Black Friday has now firmly taken root in the UK and Jersey – driven largely by online giants such as Amazon and eBay.
Jersey Post announce Christmas last posting dates
Islanders are being encouraged to post early, as Jersey Post prepares for it’s busiest time of the year. From late November, as Islanders send Christmas cards and presents, Jersey Post will see a 30% increase in mail.
Were you mis-sold car finance? Jersey consumers urged to come forward
Islanders who suspect they may have been mis-sold car finance are being encouraged to speak up, following a major UK scandal that could have implications for Jersey consumers.
The Jersey Consumer Council frequently asks Islanders to take part in polls on a range of topics.
Just tap on one of the options below to cast your vote and see what others think.