Money
28 November 2024

Update on credit cards

Last year, after a three-year battle, we finally got good news for consumers regarding credit cards, as States Members unanimously supported a proposal to allow credit reference agencies the access to the personal data that they need for us to have access again to all the normal credit cards. Since then, we’ve been meeting Government representatives regularly to get an update on the progress of this. The Government is currently working to link our electoral registration system to the wider UK system. As part of this work, they are also liaising with Guernsey and the Isle of Man, who are in a similar position to Jersey. As you might imagine, this piece of work is very complicated, lengthy, and costly – all meaning that this is not going to be a quick fix. At the moment, the Government isn’t able to give us a time frame of when it will be completed, but representatives say that this project it is very important to them, and that they are working hard to move it forward. Please be assured that we are hearing your concerns. Not having access to a wide range of credit card providers remains a very serious and important issue for Islanders – therefore, it is still an important issue for the Jersey Consumer Council and one we want to see resolved. We will continue to remind the Government of this and to ask for regular updates on behalf of consumers.
Money
05 September 2024

Have your say on dynamic pricing

The UK's competition regulator has launched an investigation into Ticketmaster after the site used so-called "dynamic pricing" to sell tickets for the much anticipated Oasis reunion tour.The Competition and Markets Authority is looking into whether the company used "unfair commercial practices" which may have broken the law.The watchdog is also investigating whether the pressure to buy tickets quickly may have influenced consumers' purchasing decisions and you can have your say. While there is no law against "dynamic pricing" in the UK or Jersey, the CMA says the practice may breach competition laws under certain circumstances.Anyone who has bought Oasis tickets is invited to provide evidence as part of the CMA's review. You can take part by visiting the CMA website.Sarah Cardell, Chief Executive of the CMA, said: "It’s important that fans are treated fairly when they buy tickets, which is why we’ve launched this investigation. "It’s clear that many people felt they had a bad experience and were surprised by the price of their tickets at check-out. We want to hear from fans who went through the process and may have encountered issues so that we can investigate whether existing consumer protection law has been breached."The Jersey Consumer Council, encourages Islanders who bought Oasis tickets to give evidence to the CMA's investigation to make your voice heard and to help make changes in the future. 
At Home
Living Costs
Money
10 June 2024

Investigation into higher mortgage rates in Jersey: report published

We've published the Findings Report of our three-month investigation into higher mortgage rates in Jersey. Jersey's mortgage rates have been consistently higher than those in the UK, sparking concern among consumers and prompting our investigation. At the time of launching our investigation in March 2024, a number of banks were offering local rates at more than 1% higher than the UK equivalent. The gap has closed at the time of writing this report, although can change with very little notice. That said, even the smallest increase in mortgage rates have a significant impact on the total amount repaid, due to the size of the loan and the length of time it takes to be paid off. Following correspondence from a number of Islanders, and a call for more transparency over mortgage rates from the property conveyancing sector, the Jersey Consumer Council sent an open letter on behalf of consumers in Jersey to the six main mortgage lenders in Jersey during March 2024. They were: Royal Bank of Scotland International Barclays Skipton Santander HSBC Lloyds We then conducted a broad investigation into the reasons behind mortgage rates in Jersey being higher than those offered by the same branded banks in the UK. We found this leads to confusion for consumers, who, along with already paying significantly higher prices for property compared to many parts of the UK, struggle to understand why they are being asked to pay up to £20,000 more per £100,000 of loan over the lifetime of a mortgage when borrowing over 25 years. The banks attribute this difference to their status as ring-fenced and separate entities from their UK counterparts. Despite this separation, many of these banks still align with their UK outfit in terms of branding, marketing material, contact details and, most significantly, the offer of Jersey-based mortgage products which track the Bank of England’s base rate, and rates generally which fluctuate with the Bank of England interest rates. The Consumer Council, however, has concluded that the elevated mortgage rates are further influenced by the higher savings rates offered in Jersey, which are designed to attract both local and inward investment. The Council's findings highlight the need for greater transparency from the banking industry to help consumers better understand the differences, and a reassessment by the Government of Jersey on the balance between attracting inward investment and ensuring affordable home ownership for Islanders. Click here to read our report.
At Home
Money
21 May 2024

Funeral costs rise

Funeral costs are often the last thing we’d like to think about, but when the death of a loved one comes along having some idea about what’s on offer and the costs to be occurred makes it easier at such a sad time. According to SunLife's 2024 Cost of Dying report, seven in 10 people in the UK make provisions before they die, but only 54% have got the whole amount covered. SunLife say that on average a basic funeral in the UK cost around £4,141 in 2023 and £3,953 in 2022 (a 4.7% increase), but this can vary depending on where you live. So as much as this is not a conversation we want to have, it’s good to have these discussions with your loved ones. Here’s our breakdown of funeral costs in Jersey for 2024 compared with what they were in 2022. Service/Product De Gruchy’s                  (Co-op)2022 Maillards (Independent)2022 Pitcher & Le Quesne (Dignity)2022 Professional Fees £1,250 £1,335 £0 Funeral Director fee above professional fees £0 £0 £1,590 Care of deceased (bringing into care and treatment 24/7) £490 £380 £295 Provision of hearse, driver and bearers £750 £716 £600 Provision of one limousine £200 £194 £195 Attendance of Funeral Director at burial of ashes £75 £90 £0 Total cost of above £2,765 £2,715 £2,680 (£2,165 in 2017) (£2,256 in 2017) (£3,863 in 2017) Direct/’no frills’ cremation * £1,795.35 £2,040.35 £1,700 Embalming (if requested) £185 £200 £155 Coffin – cheapest wood effect £595 £650 £495 Coffin – cheapest eco-friendly coffin (rattan, sea-grass or wicker) £785 £750 £845 Ashes urn – cheapest hardwood £120 £120 £115   Service/Product De Gruchy’s                  (Co-op)2024 Maillards (Independent)2024 Pitcher & Le Quesne (Dignity)2024 Professional Fees £1,450 £1,565 £2,015 Funeral Director fee above professional fees £0 £0 £0 Care of deceased (bringing into care and treatment 24/7) £500 £380 £320 Provision of hearse, driver and bearers £790 £790 £650 Provision of one limousine £200 £194 £210 Attendance of Funeral Director at burial of ashes £95 £90 £135 Total cost of above £3,035 £3,019 £3,330 Direct/’no frills’ cremation * £2,750.52 £2,995.00 £1,875 Embalming (if requested) £210 £200 £175 Coffin – cheapest wood effect £675 £795 £495 Coffin – cheapest eco-friendly coffin (rattan, sea-grass or wicker) £810 £900 £1,005 Ashes urn – cheapest hardwood £120 £120 £120 Additional costs Minister /Priest/ Celebrant fee  £300 Minister/Priest/ Celebrant fee Attendance at burial of ashes   £75.00 Church verger   £65.00 Church fee (if not a parish church)   £220.00 Organist   £110.00 Soloist Varies - prices will vary Flowers - prices will vary Service sheets - prices will vary Paper notices - prices will vary Crematorium   £828.00 Cremation certificate (if required)  £10.51 Doctor's cremation forms   £200 Death certificate x 1   £32.31 Prices correct as at Apr/May 2024. Some prices may include different services and products To make the process easier for bereaved families, much of the organisation can be arranged and paid for by the Funeral Directors, who include them in the final invoice. The companies sometimes work with each other when the need arises, to ensure the experience is as painless as possible. They are willing to work with families to find the best option that will suit their needs and budget. They can advise on where you could cut costs and if requested will provide an estimate of costs before you agree to go ahead. Should you be eligible, they can advise on the Government’s Death Grant payment, which is currently £1,063.72.  Government can help those on low incomes with financial support to help with funeral costs. You can find out more about this on gov.je/ benefits/deathbereavement. 
Money
Scams
09 April 2024

Shield your Wealth: Stay Alert, Scams Avert!

It’s really important that we all know how to protect ourselves and those around us from financial scams. The States of Jersey Police (SoJP) and Jersey Financial Crime Unit (JFCU) have issued a public warning following a series of sophisticated scams, where imposters posing as bank representatives have defrauded dozens of victims in the island, resulting in losses exceeding £10s of thousands of pounds, since January this year. They’re urging us to be vigilant and to report any suspicious activity immediately by contacting the States of Jersey Police on 01534 612 612. Here are some tips on how to protect yourself and loved ones: Never Share Sensitive Information: Do not disclose online banking passwords, one-time security codes, PINs, or tokens to anyone over the phone.  Verify Independently: If you're uncertain about the legitimacy of a call regarding your bank account, end the call immediately. Then, contact your bank or financial institution directly using the official number from your banking app or the back of your bank card.  Stay Alert: Your bank will never request personal security details, such as passwords and codes. If you receive a suspicious call, hang up at once. Do not respond to, or click on, links in text messages purporting to be from your bank.  Community Vigilance: Check on friends and family, especially those who are more susceptible to such scams, to ensure they are aware of these fraudulent schemes and know how to protect themselves. The SoJP and the JFCU are committed to combating financial crime and protecting all islanders from these predatory tactics. For more information on how to prevent financial fraud or to report a scam. States of Jersey Police - How to Spot a Scam or visit www.fraudprevention.je Report a scam by telephoning the States of Jersey Police on 01534 612 612.    
Energy & Fuel
Money
25 January 2024

Fuel prices on the decrease

There’s some good news for Islanders when it comes to Jersey forecourts. Fuel prices have consistently lowered during January overall.   In the image we see our cheapest five fuel stations compared to January 2023. Let’s hope it continues. We’re updating our Price Comparison site, so you won’t find up-to-date prices there at the moment. Look out for our new site coming soon…