This privacy policy sets out the standards you can expect when we ask for or record your personal information, and explains how we’ll use it.

Our commitment

When we handle and store your personal information we follow the law, including the Data Protection (Jersey) Law 2018

When we ask you for personal information we promise to:

  • explain why we need it
  • only ask for what we need
  • treat it as confidential

When we record and use your personal information we promise to:

  • only access it according to the reason we collected it
  • protect it and make sure nobody has access to it who shouldn’t
  • not sell it to commercial organisations

We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent unless required to by law.

All staff who handle personal information are given training and we take it very seriously if someone fails to use or protect it properly.

If you’re unhappy with how we record and use your information you should follow our complaints procedure.

Please let us know as soon as possible if anything relating to your contact details or issue changes, which may affect the information we hold.

Giving your consent

We must ask for your consent to record, use, or share personal information.

What you’re agreeing to

If you give us your consent you are saying that we can:

  • record and use your personal information to help with your enquiry
  • refer you to other advice providers and share your personal information with those advice providers so that they have initial information to help you further with your issue (everything you told us will be treated confidentially by them)

How you give your consent

How you’re asked for and give your consent depends on how you contact us:

  • Consumer Council staff will ask you to give your consent to the Jersey Consumer Council recording personal information about you in writing when you visit us
  • Consumer Council staff during a telephone conversation will give you the opportunity to give your consent to the Jersey Consumer Council recording personal information about you
  • our email system clearly states: Under the Data Protection (Jersey) Law 2018, we need your consent to store your personal details
  • by using our email service, you agree to the following statement: “I give my consent for Jersey Consumer Council service to process and use my personal information. I understand that this information will be kept confidential to Jersey Consumer Council”

How to withdraw your consent

If you’ve changed your mind about consent you’ve already given, contact Jersey Consumer Council or use our complaints procedure.

How we’ll use your information

First and foremost, your information will be used to help with your enquiry and with your consent we will also keep you up to date with consumer news and information.

We also use unnamed information (with no personal details) to help us understand how different problems are affecting society and to act to tackle these problems.

Where you’ve given us permission and your contact details, we might get in touch to ask for feedback on the service you received and your overall experience of Jersey Consumer Council.

The kind of information we record and use

It is up to you to decide what you share with us. Some information is personal and it could be used to identify you. This includes your name, address or phone number.

How we’ll store your information

We’ll store the record of your case in a secure database management system, which is only accessed by us. Paper copies of your information may also be stored securely and accessed by staff of Jersey Consumer Council.

E-mail security

At Jersey Consumer Council, we do everything we can to protect your personal information when we have it.

The role of a data controller

A data controller is responsible for your data and must make sure that your data is processed in accordance with the law. For example, they are responsible for making sure that the information held about you is accurate and is stored securely.

For the purposes of the Data Protection (Jersey) Law 2018 Jersey Consumer Council is a data controller for the data held in our electronic case systems.

We also:

  • provide the public with up to date, relevant information on the Jersey Consumer Council website to help solve their problems
  • write research and publish evidence reports based on our social policy work
  • provide summaries of our completed work on our website and additional performance data in our annual reports

If you have any questions or concerns about how we use your information, call us on 01534 611161, email us at or use the Consumer Enquiries contact form on the website.