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Energy & Fuel
12 February 2024

Legal backing for gas outage claims help

A local lawyer has agreed to act for those Island Energy customers who were affected by October’s gas outage. Advocate Philip Sinel, Senior Partner at Sinels and Co, believes there has been a “clear breach of contract” between the gas provider and its customers, and that consumers have suffered losses or incurred extra costs as a result of having no gas supply to their homes – up to 14 days or more in some cases. He said: “Sinels is happy to act on behalf of those consumers affected by last year’s gas outage as, in our view, there has been a clear breach of contract. Losses have occurred, and as a result, the supplier should be liable for those in our view, and we will do our best to recover those losses for consumers.” More than 250 Island Energy customers who are unhappy with the £11.56 ‘goodwill gesture’ offered by Island Energy have so far registered with us. If you would like to be included in the action being taken by the Jersey Consumer Council and Sinels, please register below by completing this short online form. Please ensure that when you fill in this form you include an email and your Island Energy customer number: REGISTER HERE On 7 October a technical fault by Island Energy left around 4,000 Islanders without gas. This lasted for days - and in some cases up to 14 days - before the gas was returned to them. Had the energy provider been regulated – like in the UK - it would have had to pay £60 for every day a customer went without gas beyond the first 24 hours. Since then, Island Energy have increased the prices of gas by 12%, which is about £13.80 for an average family house. Whilst in Guernsey they raised the price by 8%. On 25 January, we were given word that Island Energy were giving customers a gesture of goodwill by refunding the standing charge for October, worth £11.56. Telephone: 01534 61161 Email: contact@consumercouncil.je
At Home
Energy & Fuel
09 February 2024

Island Energy gas outage survey

Please make sure you give us your email and Island Energy customer number as they will be needed for those wanting to be involved in any claim that we might secure. COMPLETE THE GAS SURVEY   Any Island Energy customers who are unhappy or dissatisfied with the £11.56 ‘goodwill gesture’ offered to households following the outage in October last year are being asked to get in touch with the Jersey Consumer Council. The Council is looking at what options it has available to try to secure the compensation Island Energy customers deserve or at least a refund of the costs many consumers incurred during the gas outage in October last year. To start that process, those impacted are being asked to complete a short online survey on consumercouncil.je to enable the Council to assess to what extent individual households were impacted. Chairman Carl Walker said: ‘We already know of Islanders who went without hot water, could not cook hot meals at home and could turn on their heating during the outage, so taking three months to come up with an offer of £11.56 is nothing short of an insult to its customers by Island Energy. “We will now work on behalf of all those affected to try and secure a better deal for them – and everything and anything is on the table at this stage. Once we know how many Islanders we will be representing, we shall choose the best course of action and do our very best.” On 7 October a technical fault by Island Energy left around 4,000 Islanders without gas. This lasted for days - and in some cases up to 14 days - before the gas was returned to them. Had the energy provider been regulated – like in the UK - it would have had to pay £60 for every day a customer went without gas beyond the first 24 hours. Since then, Island Energy have increased the prices of gas by 12%, which is about £13.80 for an average family house. Whilst in Guernsey they raised the price by 8%. On 25 January, we were given word that Island Energy were giving customers a gesture of goodwill by refunding the standing charge for October, worth £11.56. Dissatisfied Island Energy customers are asked to click on the link below and complete the survey as honestly as possible. If they know of any neighbours or relatives who do not have access to the internet but who were also affected by the outage, please visit those individuals or call them and complete the survey with them or on their behalf, so that we can get a fair picture of the situation. The survey will be open until Monday, 19 February 2024.
Energy & Fuel
Money
25 January 2024

Fuel prices on the decrease

There’s some good news for Islanders when it comes to Jersey forecourts. Fuel prices have consistently lowered during January overall.   In the image we see our cheapest five fuel stations compared to January 2023. Let’s hope it continues. We’re updating our Price Comparison site, so you won’t find up-to-date prices there at the moment. Look out for our new site coming soon…
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Energy & Fuel
Living Costs
17 January 2024

Gas prices to go up by 12%

Island Energy has announced that it will be increasing gas prices by 12% from the end of this month. The announcement comes just three months after a gas outage left customers with no gas for weeks following an Island-wide fault on Saturday 7 October. Customers are still waiting for an update on what compensation they will receive and when, following our calls for the gas provider to act responsibly and fairly to its customers in terms of compensation, and take on board the guidance and advice it would be operating under if it was regulated by the UK energy watchdog Ofgem. The price rise comes into effect on 31 January and will mean that the average household bill will see an increase of approximately £13.80 per month. Announcing the rise, Island Energy said: “The price rise is due to several factors. Inflationary pressures on operating and importation costs, high interest rates impacting on capital investment programme and continued volatility in wholesale market means that we need to implement a price increase. “The last increase in Jersey and Guernsey was November 2022.  A review of these prices will take place in six months' time with a view that if market conditions are favourable prices may change.” They added: “We know even the smallest increases can sometimes be exceedingly difficult for customers and we want to be as supportive as we can during this time, our customer services teams are here to help and can be reached on 01534 755500.”
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Energy & Fuel
07 December 2023

Driving home for Christmas – some good news for motorists at last?

Some good news for consumers before Christmas - our forecourts have all either frozen their fuel prices or, in some cases, put them down. Let’s hope it continues through December. Make sure you check out our pricecomparison.je site and app to compare Jersey’s fuel prices before filling up this weekend.  
At Home
Energy & Fuel
Living Costs
05 September 2023

Cut your laundry costs this autumn

As we head towards autumn, Which? magazine have given some great ways to save money on your laundry. Here are our top tips, taken from their article:   Reduce your washing temperature Wash at a temperature of 20°C or 30°C to save money. Which? Say that if you wash at 30°C, it could save you £25 a year, or at 20°C the saving is £40 a year. Tips Switch to a liquid laundry detergent to help shift stains. Which? found that tough stains lift more easily with liquid at lower temperatures. Pre-treat tough stains with diluted detergent or stain remover before the wash.   Fill your machine Rather than putting several smaller washes on quick programs, try less washes on longer programs, but fill the drum. Which? found that by doing bigger washes four times a week it used 17% less energy than three smaller washes on quick programs. By doing this you’re also using less washing detergent, so it’s a saving on both.   Maintain your tumble dryer Which? tested a range of heat pump dryers with over 20 loads of washing. They were shocked to find out that some machines used 50% more energy on the last load compared to the first load. This is because of the filter being blocked. Tips Wait until your machine is cooled. Find your lower filter at the bottom of the dryer. Once unlocked, remove larger fluff and hair from the heat exchanger. Rinse the filter if it’s removeable. Dry thoroughly before putting back.