Blue Islands: What are your rights as the regional airline ceases trading? - UPDATED

Hundreds of passengers are thought to have been stranded, and thousands more to have had their travel plans disrupted, after Alderney-based airline Blue Islands ceased trading.

The airline operates many of the island's air links, including daily flights to Guernsey and Southampton.

The last flight touched down in Jersey at 7:40pm on Friday 14 November, with all future bookings immediately cancelled.

In a statement published on its website at around 10pm, Blue Islands said: "We regret to inform you that Blue Islands has suspended trading effective on 14 November 2025. All future flights operated by Blue Islands have been cancelled. Please do not travel to the airport unless you have made alternative travel arrangements.

"Where you have a future travel booking:

• For bookings made directly with Blue Islands, please contact your bank or provider of the payment card used to make the booking;
• For bookings made through our codeshare partner Aurigny but travelling on a Blue Islands flight, please contact Aurigny directly – some flights may still be operating;
• For bookings made through a travel agent or holiday company, please contact the company through whom you booked for advice and guidance.

"We deeply regret the inconvenience that this will bring to your travel plans."

Just before 8am on Saturday 15 November, Blue Islands' former codeshare partner, Loganair, confirmed it would take over the running of many of Blue Islands' routes to and from the Channel Islands, including inter-island flights, Southampton, Bristol and Exeter.

Knowing your rights in this crisis is important, so read on to find out what you may be owed.

Customers already abroad  

• As Blue Islands was established as an Alderney company, unfortunately, normal UK travel protections do not apply. Neither Jersey nor Guernsey's government is expected to fund any repatriation flights.
• Passengers affected will need to re-book their own alternative travel options at their own expense and claim the cost back from their travel insurance provider. Ensure you keep any receipts or proof of purchase to help your insurance company process your claim.

Future bookings  

• All future bookings made with Blue Islands as of 15 November have been cancelled.
• You will need to reclaim the cost of any Blue Islands flights from your credit/debit card provider and re-book with another airline. Even if you booked with a debit card, you may still be able to get your money back by initiating a chargeback, which is available for payments made in the last 120 days. You can find out more here.
• Some banks or card companies may require a Negative Response Letter from aviation authorities to confirm the airline has ceased operating. We will make this available here when it has been published by the CAA.
• As the CAA is taking longer than anticipated to publish its Negative Response Letter, you may be able to substantiate your claim by using the statement from Blue Islands published on their website at blueislands.com:
  
• When reviewing your travel insurance, check what your policy covers regarding Scheduled Airline Failure Insurance (SAFI) and End Supplier Failure.

More information

• Trading Standards is advising consumers who have booked through Blue Islands to visit the Civil Aviation Authority website for the latest information.
• If you have further questions, contact Trading Standards on 448160 or email tradingstandards@gov.je.