Make your consumer rights your New Year’s resolution

The New Year is here – and no doubt many Islanders will be thinking about what to do with any unwanted or unsuitable Christmas presents they’ve received. And even if you’re not, you may receive a Birthday present, or other gift, over the coming year which isn’t quite right.

January is a good time to remind yourself of your rights – and it’s also a good opportunity to make the most of this quieter shopping period.

Know your rights when returning gifts

If a gift you received is faulty, damaged or not as described, you’re protected under the Supply of Goods and Services (Jersey) Law 2009.

In these cases, you may be entitled to a refund, repair or replacement – usually by showing proof of purchase (for example a receipt or gift receipt).

For unwanted but not faulty items, most retailers operate their own goodwill returns policies. Some offer a refund, exchange or credit note, but they’re not legally required to do so. Time limits may apply – often around 28 days, though many shops extend this over the Christmas and New Year period to help Islanders deal with post-Christmas returns.

If your item was bought online, you usually have the right to return it under the Consumer Contracts regulations if you change your mind – typically within 14 days of receipt – though you may need to pay return postage unless the company offers pre-paid returns.

Top tips

• Keep gift receipts wherever possible – they make returns and exchanges far easier.
• Check the retailer’s return policy carefully, including any extended policies around the Christmas period.
• If you’re unsure of your rights, you can get free, confidential advice from Jersey Trading Standards’ Consumer Advice Service.

Gift cards

Expiry dates for gift cards can vary enormously. These can range from just a few months to several years.

When receiving a gift card, make sure to check the expiry date to ensure you use it in this timeframe. The gift giver won’t get their money back if you don’t spend it!  

If you lose a gift card, then you may be able to have one reissued for a small fee. However, this is ultimately within the retailer’s power.

Alternatives if you can’t return a gift

If you can’t return something you’ve received, but don’t want to keep it, there are other options:

• Regift it to someone who will appreciate it.
• Donate to a local charity or community group.
• Sell it online or at a local event and use the money on something you really need.