Have your say on Jersey's postal service

Have you had your say on the Island's postal service? Jersey Post delivered their annual customer survey to all households last month, and the deadline to return them is on Friday, 7 February.

Consumers are asked to rate the on-Island service, as well as your experience of posting to the UK, and the current level of service.

Jersey Post say that they would like to understand what the most important thing is to customers about their Island postal service. There is also an opportunity for you to share your comments and suggestions on how services could be improved. You can also recognise any Jersey Post employees who you think have gone above and beyond.

Anyone completing the survey can also indicate whether they'd be interested in being part of Jersey Post’s new consumer user group, to help shape the future of postal services.

Julie Thomas, Postal, Logistics and Freight Director of Operations at Jersey Post, said: “We welcome customer feedback, and encourage as many Islanders to complete the survey as possible so we get a wide range of views and ideas. We’re committed to providing islanders with an accessible and sustainable service.

“Over the last year, we’ve made a number of investments, which has resulted in service improvements.”

Jersey Post say that improvements to the postal service which have taken place as a result of feedback in the 2024 customer survey have included working with Royal Mail to improve service when sending and receiving from the UK, and placing GPS trackers in the post to find and fix where the delays were occurring in the UK network. They say that the service has now improved and post to the UK is now taking an average of 2.4 days (based on tracking data).

Last month, Jersey Post announced that the price of posting letters would rise by around a third, but reducing the cost of parcels.

As well as the physical survey, you can also complete it online at www.jerseypost.com/survey