Jersey Post has defended its decision to not make this year’s reduced-price Christmas stamps available to use during the month of December for the first time.
A number of Islanders have contacted us about the fact that the deadline to take advantage of the reduced seasonal postage is Friday, 25 November – including for Christmas mail to Jersey and the UK.
Jersey Post has offered reduced-priced stamps in the lead-up to Christmas for a number of years. When the scheme first launched, it was available into the second week of December, though last year the deadline was brought forward to 2 December.
However, consumers have told us that they ‘don’t think it’s fair’ that this year the deadline is another full week earlier.
One consumer said: “As we’re currently in a cost-of-living crisis, it would have been nice for the reduced Christmas postage for 2022 to have been available for even longer than last year, so that more Islanders could benefit from it, or at the very least until the same date as last year, rather than yet another week earlier.”
And another Islander told us “If you post your local and UK Christmas cards by 25 November, they’ll probably arrive up to a few days later, which would still be a few days before even the start of December, when people traditionally even think about starting to celebrate Christmas.
“I can’t understand why the reduced-price stamps are even going to be Christmas-themed, as the mail will arrive in the last week of November.”
One consumer added: “I appreciate that offering reduced-price Christmas postage is a community-spirited thing for Jersey Post to do each year. I also appreciate that it’s important to post earlier than ever to ensure that Christmas mail arrives in Europe or further afield in time for Christmas. However, having the local and UK deadlines so early means that consumers have the choice between paying full price for stamps, or being embarrassed that friends and family will think we’re mad for sending our cards so early.”
However, defending the move, Niall McClure, Jersey Post’s Managing Director, Postal and Logistics, said that they’d brought the deadline forward this year ‘following feedback from customers who said they wanted this’.
“Despite the complaints you have received, over the last two years we have received feedback at our post office counters that customers are in favour of the promotion being earlier," he said.
“As an organisation, we promote posting as early as possible. Given that the last posting dates have become earlier (we try to align with Royal Mail to avoid confusion), we have ensured that our reduced posting rates allow for items to reach European and rest of the world destinations in plenty of time.
“Retail and counter managers throughout our network were consulted about these dates and were all in favour based on the customer feedback they had previously received.”
Mr McClure added that, because of the feedback Jersey Post had received, their Philatelic department had timetabled the Christmas-themed stamp issue to be earlier this year, meaning they ‘can’t be flexible about when they run their discounted postage rates, as the promotion needs to go live and align with the stamp issue date’.
He added: “From an operational point of view, having the reduced posting rates earlier helps ease the pressure in our sorting office as volumes can be managed more efficiently and we can minimise any disruptions to customers. This has been highlighted by the recent disruption to the ferries, meaning lots of mail and parcels were backlogged in the UK and we are having to cope with much increased volumes in an effort to catch up.
“Those customers wishing to send to the UK after the promotion ends can still benefit from a 1% discount by buying their postage online.”
You can see all of Jersey’s Posts information for Christmas 2022 at https://www.jerseypost.com/christmas/2022/, or on the Christmas Guide that was sent to all homes in the Island.