3rd March 2021

JT pre-paid top-ups not possible between 3pm 13 March and 9am 14 March

At Home

JT will be upgrading their business operating system over the weekend of Saturday 13 and Sunday 14 March, which has been planned during a lower usage period, but will impact users of the top-ups during the above times.

Top-up customers are encouraged to make any necessary recharges ahead of this time. Customers will be able to view their bills but will not be able to make any bill payments during this time. All other services will be accessible.

JT advise the work is necessary to ensure the systems remain up-to-date, secure and continue to provide the services customers expect to the highest standards.

JT commented: “The planned works are part of JT’s on-going commitment to provide a high quality, reliable and secure service to our customers. From time to time as technology improves, our systems need to be updated which is why we are taking this step now. We wanted to give our customers notice of this, as part of our on-going programme of works investing in our platforms; for example we have already informed our customers who use our self-serve portal of some recent upgrades. Our friendly advisors are always on hand to help if customers have any questions.”

Any customer experiencing difficulties are asked to email home@jtglobal.com for support.