What we do

All about how we serve consumers, including our Annual Reports

As a voice for consumers, it is our mission to represent their interests fairly and get information that may not be available through normal customer service channels.

The Council has received hundreds of consumer complaints and queries over the years, ranging from food prices, delivery charges, high phone bills and poor customer service. We ensure to respond to and log any emails, calls or letters we receive and either guide them on to the appropriate agency or conduct further research ourselves. If we receive enough complaints about a specific issue or company, Council led campaigns will aim to get answers, and hopefully resolutions, for consumers.