• Postal surcharges due to COVID restrictions

    Posting letters and cards to some countries may cost more than expected.

    We were recently contacted by an Islander who wanted to send a card to New Zealand but discovered there is currently a £5 surcharge added.
    We spoke to Jersey Post about this who explained it is due to difficulties caused by COVID restrictions worldwide.

    A representative advised that ‘….due to rapidly changing embargoes and surcharges worldwide, customers may be advised that mail cannot be accepted for, or that there is a surcharge to send mail to, certain countries. Jersey Post regrets the situation which is outwith its control and wishes to assure customers that it is constantly seeking ways to mitigate these additional charges where at all possible’ He added that ‘since the start of the pandemic the surcharges, imposed by global freight carriers, have been absorbed by postal services around the world’.

    The situation changes so rapidly that it’s unrealistic for Jersey Post to list all affected countries. Customers will be told by counter staff of any surcharges, which they can choose to pay, opt to send via FedEx (secure delivery but more expensive) or delay posting until the surcharge decreases or is removed.

    The hope is that as restrictions ease the situation will improve.


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