In late June, we approached local hospitality businesses asking them to sign up to the “Jersey Consumer Council Covid Pledge” (see below).
We are fully aware of the devastation the pandemic created for the Island’s hospitality and tourism sectors and appreciate that many companies have already implemented specific Covid clauses and supported their customers wherever possible.
From early to mid-June, the Covid situation was looking more positive and stable and we felt the timing was right to ask businesses to support the initiative. We realise that within the last month the situation has changed substantially which is extremely disappointing for all and must be stressful for all involved in the hospitality sector.
Considering the dramatic change in circumstances, we have today emailed the businesses again to express our sympathy and understanding that they may not yet be able to sign up for the pledge.
The good news is we have received positive responses from the below companies and hope that, as things settle down again and people’s confidence is regained, others will be able to support the scheme and thereby local consumers.
Chateau La Chaire Hotel, Rozel
La Robeline Cider Company
Radisson BLU Hotel
The Dolphin Hotel, Gorey
Jersey War Tunnels
Jersey Heritage (Agree to 1 & 6 and look at each case individually)
Please answer either ‘Yes’ or ‘No’ the below six questions:
1). If an Islander’s event e.g. dinner reservation, birthday party or wedding reception, is cancelled or changed because of Covid, can they rebook without incurring amendment charges?
2). If an Islander’s event e.g. dinner, birthday party or wedding reception, is cancelled or changed because of Covid, can they receive a full refund if they choose not to go ahead with the event?
3). If Government travel advice changes stopping Islanders’ or their guests from being able to attend an event, can they receive a full refund for themselves or guests and not incur amendment charges?
4). If prior to the event, an Islander, someone in their household or guest, either receives a positive COVID test or has to isolate as a direct contact, and is able to evidence this, can they cancel or rebook without incurring charges?
5). If prior to the event, an Islander, someone in their household or guest either receives a positive COVID test or has to isolate as a direct contact, and is able to evidence this, can they receive a full refund for the person/s unable to attend the event?
6). Will you guarantee to refund all monies within 14 days of the refund being requested? (This is dependent on banks processing funds promptly.)