At Home
Travel
01 September 2023

British Airways departure gate requirements

Jersey Airport have issued an important update about British Airways flights. From 1 September 2023 all British Airways passengers will be required to show photographic ID for domestic flights when checking in and out at the departure gate. For details on requirements go to: Passports, visas and API | Information | British Airways  
At Home
Scams
Travel
15 August 2023

What to do if you've been scammed

We’re often contacted by islanders asking what to do when they think they’ve been scammed. If you think you've been targeted by fraudsters or fallen victim to a scam and lost money, report it to the States of Jersey Police on 612 612 or visit fraudprevention.je Get advice about cyber security by calling 500 050 or emailing hello@cert.je. CERTJE is run by security experts who can advise on risk and provide expert assistance in the case of a cyber security incident. Check out the latest scams with Which?: The latest scam alerts from Which? - Which? News
Consumer Tips
Travel
28 July 2023

Helpful guidance on travel compensation

The terrible wildfires in Greece and other parts of Europe have made travel and holiday plans uncertain for lots of people. If you’ve been affected by travel disruption or are preparing to go away, Which? have put together a help guide to travel advice and compensation. Find out more here.
Money
Travel
18 July 2023

Travelling with a pushchair? Check your airline's pushchair policy before you fly.

Most airlines let you check in a fully collapsible pushchair for free, but some different restrictions apply regarding the size and weight of the pushchair and where it needs to be stored on the plane. To avoid being hit by extra charges when you check in make sure you’re aware of the restrictions. If you're flying with Jet2, for example, you’ll need to make sure that it weighs no more than 10kg. But with British Airways, the dimensions of your pushchair must not exceed 117 x 38 x 38cm. In Which magazine last month, they published a handy chart that gives details of the requirements for each airline. Airline Hold or cabin Weight or size restriction Air Canada Hold Must not exceed 25.5 x 92cm when folded. Larger strollers are subject to space limitations on the day, so are not guaranteed. Aer Lingus Hold  None. Air Malta  Hold  None. American Airlines Hold Stollers over 9kg must be handed in at the check-in desk. All other stollers can be checked in at the gate before boarding. British Airways  Hold Must not exceed 117 x 38 x 38cm. Cathay Pacific  Both No restrictions for the hold. Storing in the cabin is permitted if there is space on the day - must not exceed 7kg and 36 x 23 x 56cm Delta Hold None. EasyJet  Hold  None. Emirates Both For the cabin: ask at the check-in whether there's space on-board. No weight or size restrictions  Etihad Airways  Hold None. Eurowings  Both No restrictions for the hold. For the cabin: it must be a 'pocket buggy' - see airline's size restrictions for carry-on baggage. Jet2 Hold Must not exceed 10kg KLM Both For the cabin: must not exceed 15 x 30 x 100cm Lurthansa Both No restrictions for the hold. For storing in the cabin, it must be a 'pocket buggy' - see airline's size restrictions for carry-on baggage.  Malaysia Airlines  Hold  Max weight: 10kg Norwegian  Hold  None. Qatar Airways  Hold  None. Ryanair  Hold  None. SAS Hold Max weight: 23kg. Singapore Airlines Both Sum of length, width and height of stroller should not exceed 115cm for cabin. Max weight: 7kg Swiss Both No restrictions for the hold. For storing in the cabin, it must be a 'pocket buggy' - see airline's size restrictions for carry-on baggage.  TAP Air Portugal  Hold  None. TUI Hold  None. United Airlines  Both No restrictions for the hold. For the cabin: must not exceed 9 x 14 x 22in Virgin Atlantic Both No restrictions for the hold. For in the cabin, the following foldable buggies are permitted: GB Pocket, Britax Holiday, Silver Cross Jet, Babyzen YoYo. Vueling Both For the cabin: must not exceed 55 x 40 x 20cm. Max weight 10kg. Wizz Air Hold  None. For other handy travel tips check out our latest newsletter.
Consumer Tips
Travel
17 July 2023

Striking at Gatwick Airport. Make sure you’re covered for every possibility…

The Unite union has said that nearly a thousand airport workers will take strike action at Gatwick Airport this summer. The BBC reports that the strike action will disrupt travel from Friday 28 July to Tuesday 1 August, and then again from Friday August to Tuesday 8 August. Airlines that will be affected include, British Airways, Easy Jet, Ryanair, Tui, and Wizz. It’s sometimes difficult to think about the worst-case scenarios before we go away, but we strongly advise that you always have travel insurance – especially with so much talk of travel disruption this summer. There’s a whole host of reasons why you need to make sure you’re covered every time you leave the Island, no matter the length of your trip – from unexpected medical expenses to last minute cancellations. Here's our Travel Insurance Checklist to help ensure you have the best travel over: The distinction between European and worldwide cover might seem simple, but some travel insurers have different ways of classifying your journey. Check what counts as Europe and what counts as Worldwide when booking your insurance, and make sure that you’re definitely covered for all the places you’re visiting. If you need cover for risky activities, such as skiing, then you must declare this, or you won’t be covered. You may be better buying an annual policy rather than single trip cover, depending on the nature of your trip – especially if there’s a chance you may travel again at some point in the next 12 months. Single-trip cover insures you for one specific journey, whereas annual policies (sometimes referred to as 'multi-trip' policies) provide you with ongoing cover throughout the year, though they usually have limitations on the number of days travel they'll cover. Generally speaking, annual policies tend to be more expensive than single-trip policies, but they become more cost-effective the more you travel. Travelling with your partner or your family? You have the option of covering everyone under the same policy, which might work out cheaper. However, if one of the travellers in your party needs specialist cover due to their age or medical conditions, it may increase the cost of the policy. A good travel insurance policy should provide cover for illness, injury or death and repatriation. Check that the policy covers all the following: Liability for accidents involving others The airline going out of business Natural disasters or natural events such as volcanic ash clouds or severe weather Political instability Security risks For more travel tips and questions answered read our Spring magazine.    
Money
Travel
10 July 2023

EasyJet to cancel 1,700 flights this summer

Easyjet has confirmed its cancelled 1,700 flights during July, August and September, affecting passengers travelling to and from Gatwick Airport. BBC News is reporting that EasyJet has blamed constrained airspace over Europe and ongoing air traffic control difficulties, which are causing regular cancellations. The company said 95% of affected passengers had been rebooked onto alternative flights. Easyjet announced the decision as schools prepare to break-up for the summer holidays. July is scheduled to record the highest number of UK flight departures since October 2019, before the Covid pandemic, according to aviation analytics firm Cirium. It said the number of flights departing the UK would be 11% higher than July last year. EasyJet said its cancellations roughly represent the equivalent of one day's worth of flights. It will still operate about 90,000 journeys over the period. Have you had a flight affected? Please check out our travel tips in our latest magazine and look out for your rights in our frequent Q&A’s.